Description of the practical session

This is a practical session provide students with the major principles of a famous quality improvement project (FOCUS PDCA) with a vision and help to identify the causes of a problem within an organization and plan individually or in group a project to attain the expected positive outcomes.

Learning Outcomes

By the end of this course you will be able to:

1. Ability to understand the principles of Quality Improvement Methods
2. Ability to select and use appropriate quality management tools
3. Ability to identify multiple causes and prioritize them
4. Ability to identify the root cause analysis and build cause and effect relation
5. Ability to plan improvement and identify the steps and study tools for the plan
6. Ability to establish a feedback loop that can identify what to do with the result of the plan.

FINAL ASSIGNMENT

 

CASE STUDY: FOCUS PDCA

 

With the marked economic challenges due to downturn in the price of oil, many organizations will start to meet financial challenges in terms of low sale and/or decrease the demand on its services. Therefore, organizations will need to improve their services and products to keep attraction and loyalty of their existing clients and attract more clients or at least, survive and keep going in the market.

You have requested by your manager to establish a team and to start a quality improvement process that will improve either product, service or an activity.

Using the FOCUS PDCA Quality Improvement Mythology and the famous Quality Tools:

1. Identify a Problem Statement and Mission Statement
2. Identify a problem (using a brainstorming and NGT)
3. Identify a team (using a Flow Chart)
4. Identify a priority area to improve( using Decision Matrix)
5. Identify a cause and effect (root cause analysis) between this area and its causes (using Fishbone Diagram)
6. Make sure the problem or the opportunity of concern is in place and need improvement (using a Check Cheet)
7. identify a priority area (using Pareto chart)
8. Plan your improvement (using PDCA model)
9. Evaluate your problem (using Evaluation Tool)
10. Identify what you will do with the result (using your feedback loop)

Executive Summary of your report [4 marks]

An executive summary is an overall summary of the entire report. It should have 3-4 short paragraphs:

Paragraph 1: Based on the Introduction (Introduce the topic of your report)

Paragraph 2: Summary of the body (Indicate main subjects examined in the discussion section of your report)

Paragraph 3: Summary of the conclusions

Paragraph 4: Outline recommendations, if any, in bullet points

NOTE: This is a summary of the entire report so you cannot write it until you have completed the report (you cannot summarize a report you have not yet written).

Even though it appears first, the Executive Summary is one of the last things you will write.

Introduction of your report [6 marks]

In this part of your assignment you will required to give details introduction about your company

The introduction should generally include three key types of information.

1. a) Background

This section sets the context for the report and provides the (brief) background information required for the reader to understand the report.

NOTE: Detailed company background should not be included here. It is best discussed in the body of the report

1. b) Aims/Objectives

This tells the reader what the aims/objectives of the report are. It indicates what key questions the report is trying to answer and what it is trying to achieve. Why was it written?

c)Scope

Tell the reader exactly what areas/ideas are covered in the report. This also helps to explain how the report is organized. Look at your plan and consider your headings and sub-headings.

Body of your report

References [5 marks]

The body must be fully referenced throughout, using Harvard Referencing Guidelines (In-text referencing) to support ideas.

It should be organized logically, using topic headings, subheadings and minor subheadings to break it into sections and sub-sections.

All headings must be numbered sequentially.

If you take any information from the textbook, website, etc, you will need to mention it between the lines within your report.

Example for textbook referencing:

Support organizations are those that use IS primarily for activities such as transaction processing. (Neville, 2010, p.76)à(Author’s last name, Year of Book Publication, Page number of the book)

Example for website referencing:

In a management information system, modern, computerized systems continuously gather relevant data, both from inside and outside an organization.(BBC, 2008)à (Name of the Website, Year)

Conclusion of your report [6 marks]

This is your final chance to impress the reader so make it powerful. Most conclusions include three main parts

1. stating the aim/ context of the assignment again
2. followed by a very brief summary of the main points

• final comments often considering the future (for eg: what can be done to improve the implementation of an intervention in the future)

Assignment Formatting (Page Numbering, Header, Footer, etc) [5 marks]

References of your Report

Citation:

Last page of your assignment must include the complete list of the references used during the completion of your assignment with all the details.

Format for referencing from print media like books:

FAMILY/SURNAME, Initials. (Publication year in brackets) Book title – italicised or underlined.Series title and volume if applicable. Edition – if not the first. Place of publication: publisher.

Example:

NEVILLE, C. (2010) The Complete Guide to Referencing and Avoiding Plagiarism. 2nd Ed. Maidenhead: Open University Press.

Format for referencing from electronic sources:

Author of website FAMILY/SURNAME, Initials or WEBSITE name if no author is available. (Year – in brackets) Title of website in italics or underlined. Any numbers if necessary or available if website is part of a series. [Online in square brackets] Available from: URL. [Accessed: followed by date in square brackets].

Example:

BBC NEWS. (2008) Factory gloom worst since 1980. [Online].

 

Appendix of your Report

Things that you refer to in your main paper but don’t want to include in the paper, like:

Questionnaires /Answers to questionnaires

Interview transcripts

Consent forms

Maps

Articles/clippings

Data

Charts/Tables

Some diagrams

Pamphlets

Specifications

Please CHAT WITH LIVE Assignment Advisor to know more about Referencing styles and Citations.

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