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BSBHRM405:Support The Recruitment, Selection And Induction Of Staff Questions and Answers

Assessment Resource Summary

Unit Details BSBHRM405 – Support the recruitment, selection and induction of staff
Assessment Type This is a summative assessment, which requires each student to have adequate practice prior to undertaking this assessment
Assessment Methods Written Assessment (J)  Assessment 1 (Written Test)
Project (C) Assessment 2(Developing recruitment paperwork)
Observation (H) Assessment 3 (Conduct interviews)
Last Modification Date May 2018

 

ASSESSMENT 1 – WRITTEN ASSESSMENT

Student Name:                                                                                                                             Student ID No:                                                                                                                            

 

Student Instructions:

  1. Your answers should be on a separate document using word processing software such as MS Word & or other software (hand written submissions are only acceptable with prior approval from your Trainer)
  2. Your document should be professionally formatted and include
  • Your Name
  • Your Student ID
  • Unit Code
  • Assessment Number (i.e. BSBHRM405 Assessment 1)
  1. Please reference to each question number and retype each question with your answers
  2. You must answer every question and provide enough information to demonstrate sufficient understanding of what has been asked to achieve competency. Please ask your Trainer/Assessor if you are unsure what is sufficient detail for an answer
  3. Ask your trainer/assessor if you do not understand a question. Whist your trainer/assessor cannot tell you the answer, he/she may be able to re-word the question for you or provide further assistance based on the Institute’s “Reasonable Adjustment Policy”
  4. Answers should be your own work, in your own words and not plagiarised, nor

However, if an answer is cut & pasted (such as a definition), then the source should be referenced.

 

Questions

1 What do you need to consider when preparing job descriptions? List a minimum of two areas for consideration.
2 Describe the following principles as they relate to the recruitment, selection and induction of staff. (minimum one sentence or paragraph per item)a)    Equal Opportunityb)    Industrial Relations

c)    Anti-Discrimination

3 Explain the role of each of the following specialists/organisations you may utilise with recruitment and induction processes (minimum one sentence or paragraph per item)a)    Recruitment Agenciesb)    Remuneration Specialists

c)    Security Checks

d)    Vocational Psychologists

4 What are employment contracts? Include at least six key components with-in a contract. (100-200 words)
5 List at least six key components a job advertisement should include?
6 List a minimum of two requirements necessary to determine an interview panel?
7 What are psychometric and skills testing programs? (minimum one sentence or paragraph per item)
8 How can you ensure that interview questions are compliant with legislative requirements? Provide at least three examples of ‘interview questioning’ scope.
9 Describe the steps to shortlist candidates effectively. (minimum of three step)
10 What do you need to consider when scheduling interviews? (minimum of three considerations)
11 Describe in detail the Human Resource Life Cycle using the following diagram as an aid. (minimum of three paragraphs)Source indiamba.com
12 Briefly detail the following principles as they relate to the recruitment, selection and induction of staffa)    Ethical principlesb)    Codes of Practice

c)    Privacy Laws

d)    Work Health and Safety (WHS/OHS)

13 List 3 Channels and / or Technologies to advertise your vacancies.
14 What do you need to discuss with other selection panel members to select the candidate? (minimum of six discussion topics)
15 List and briefly describe three typical interviewer biases List a range of ways to avoid biases. (three or more)
16 a)    Explain in your own words what ‘behavioural interview’ technique is.b)    List at least three examples of behavioural interview questions.

 BSBHRM405-Support The Recruitment, Selection And Induction Of Staff

ASSESSMENT 2 – PROJECT - Developing recruitment paperwork

STUDENT INFORMATION

This information is to be handed to each student to outline the assessment requirements.

Student instructions:

  1. You must complete the full project and provide enough information to demonstrate sufficient understanding of what has been asked to achieve competency. Please ask your trainer/assessor if you are unsure what sufficient detail for an answer
  2. Ask your trainer/trainer if you do not understand the project, he/she may be able to re-word the requirements for you or provide further assistance based on the Institute’s “reasonable Adjustment Policy”.
  3. The document you produce should primarily be your own words and not plagiarised, nor
  4. Material taken directly from other sources must be presented in quotation marks (“ “) and be suitable

 

Consider the following scenario.

You are the HR Manager of a chain retailer, selling fresh flowers, gift cards and specialty balloons. The Managing Director decided to open a shop in the local shopping centre and seeks for your assistance. She asked you to help a newly appointed Shop Manager for recruitment, selection and induction of new staff.

  1. Develop a form to obtain approval from the Managing Director and the Shop Manager to recruit and
  1. You are required to prepare job descriptions for the Supervisor and the Shop Assistant positions described above. List at least 5 questions you can ask the shop owner to make sure what you are going to include in the job descriptions are accurate and appropriate and to develop selection criteria and interview

In order to operate 7 days per week, 10am to 7pm (9pm on Fridays) they will need to hire one part time supervisor to work a total of 24 hours from Thursdays to Sundays, 1pm to 7pm. Two casuals will be required to work mainly on weekends and late night on Fridays. The shop owner estimates that one casual would work 10 hours comprising Friday night and Saturday whilst the second casual staff would work 6 hours on a Sunday.

They have award-based contracts with all employees. The Award is the General Retail Industry Award 2010 [MA000004]. Classification for the position of Supervisor is Retail Employee Level 4 and casual shop assistants are Retail Employee Level 1. In addition, 9.5% superannuation payment on gross earnings is required.

The shop owner’s preference is to hire staff members who have experience in a florist shop but she is prepared to train up the right person.

Interviews for short-listed candidates will occur at:

Address: Level 3, 118 Queen Street, Melbourne Room: 3.5

Tel: 8395 0151

Interviewers: Shop Manager / Jane Roe and HR Manager (You)

  1. Prepare job descriptions for the Supervisor and the Shop Assistant
  1. Develop two (2) suitable advertisements for vacant positions based on the job descriptions. One advertisement should be for advertising internally and the second for online
  1. Develop minimum of 5 interview questions for each position based on the job description that conform to legislation and regulations. – Discuss in the class
  1. Design an interview pro-forma that you can use when interviewing

The following table is the outcome of the interviews for a Shop Assistant.

(Rating scale) 7 – Significantly exceeds criterion, 6 – More than exceeds the criterion, 5 – Exceeds the criterion, 4 – Meets criterion, 3 – Can be developed/trained, 2 – Does not meet the criterion, 1 – Not assessable on evidence provided

Candidate Candidate A Candidate B Candidate C
Interviewer Shop Manager HRManager Shop Manager HRManager Shop Manager HRManager
Knowledge &Experience – Essential 5 5 4 5 6 5
Knowledge & Experience – Preferred 4 4 5 5 4 4
Selection Criteria 1 4 5 6 5 5 5
Selection Criteria 2 2 3 4 3 5 4
Selection Criteria 3 1 1 2 1 4 5
Selection Criteria 4 6 5 6 6 4 5
Selection Criteria 5 4 4 5 4 2 1
Total Score 26 27 32 29 30 29
Average Score 26.5 30.5 29.5

 

  1. Prepare a suitable message to send to an unsuccessful
  1. Prepare a suitable message to send to a successful (shortlisted) candidate with the interview details.
  1. Develop a reference check
  1. Develop employment contracts for your advertised positions. They should include all details related to the positions including commencement

Format could vary and must include:

  1. Prepare a suitable message to send the documents below to a selected candidate. Include the explanation of documents he/she needs to complete and return ensuring confidentiality/privacy.
  • Letter of offer
  • Employment contract
  • Tax file number declaration form
  • Super choice form
  • Personal Details form
  • Employee handbook
  • Fair Work Information statement

Order-Your-Assignment

ASSESSMENT 2 – ASSESSOR CHECKLIST

This checklist is to be used when assessing the students in this task. This checklist is to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

Each task on this checklist must be found Satisfactory, to mark the assessment outcome as “Satisfactory”.

Student Name:
Student ID No:

 

 In undertaking this project, did the student  Satisfactory  Comments
1 Develop an approval form including<Position Details>1.    Position title

2.    Employment type

3.    Position status (new/existing)

4.    Hours & days

5.    Preferred start date

6.    Length of term

7.    Reports to

8.    Classification

9.    Salary/Wages

 <Advertising Details>

1.    Ad closing date

2.    Advertising type (internal/external/both)

3.    Cost centre

4.    Provider

5.    Cost

 <Approvals>

1.    Name, Signature, Date columns for requestor

2.    Name, Signature, Date columns for Director

Position Details1.  Yes or No2.  Yes or No

3.  Yes or No

4.  Yes or No

5.  Yes or No

6.  Yes or No

7.  Yes or No

8.  Yes or No

9. Yes or No

Advertising Details

1.  Yes or No

2.  Yes or No

3.  Yes or No

4.  Yes or No

5.  Yes or No

 

Approvals

1.  Yes or No

2.  Yes or No

2 List 5 questions Yes or No
3 Develop 2 position descriptions that details:1.    Personnel specifications2.    Accountability

3.    Job role

4.    KPI’s / Benchmarks

5.    Adhere to legislative requirements (EEO, WHS, Anti-Discrimination, etc)

 1.  Yes or No2.  Yes or No

3.  Yes or No

4.  Yes or No

5.  Yes or No

4 Develop job advertisements for 2 channels that were:·         Appropriate to the chosen media·         Clear

·         Concise

·         Attractive / enticing

·         Ethical and Legal

Yes or No
5 Develop 5 interview questions based on the job description for:  Yes or No
1.    Supervisor2.    Shop Assistant 2. Yes or No
6 Design an interview form with:1.    Applicant’s name2.    Position applied for

3.    Interviewer’s name

4.    Interview date

5.    Interview questions

6.    Comments

7.    Rating

8.    Total rates

1.  Yes or No2.  Yes or No

3.  Yes or No

4.  Yes or No

5.  Yes or No

6.  Yes or No

7.  Yes or No

8.  Yes or No

7 Prepare a message for an unsuccessful candidate with:1.    Applicant’s name2.    Expression of appreciation for applying

3.    Indication that the applicant received serious consideration

4.    A statement about the qualifications of the overall pool of applicants

5.    A statement advising that the application was unsuccessful

6.    A wish of good luck for the future

7.    An offer of further assistance

1.  Yes or No2.  Yes or No3.  Yes or No

4.  Yes or No

5.  Yes or No

6.  Yes or No

7.  Yes or No

8 Prepare a message for the shortlisted candidate with interview details:1.    Applicant’s name2.    Position applied for

3.    Offering interview

4.    Interview date & time

5.    Interview location

6.    Car park/public transport info

7.    Interviewer’s name & position

8.    Interview length

1.  Yes or No

2.  Yes or No

3.  Yes or No

4.  Yes or No

5.  Yes or No

6.  Yes or No

7.  Yes or No

8.  Yes or No

9 Develop a reference check form with:1.    Applicant’s name2.    Position applied for

3.    Date

4.    Referee’s name

5.    Referee’s position

6.    Name of person conducing reference check

7.    Introduction

8.    Questions

9.    Closing

1.  Yes or No2.  Yes or No

3.  Yes or No

4.  Yes or No

5.  Yes or No

6.  Yes or No

7.  Yes or No

8.  Yes or No

9.  Yes or No

10 Develop employment contract with:1.    Letter of offer2.    Position

3.    Probation

4.    Terms & conditions (Award-based)

5.    Ordinary hours of work

6.    Remuneration

7.    Leave

8.    Obligations to the employer

9.    Termination

1.   Yes or No2.   Yes or No

3.   Yes or No

4.   Yes or No

5.   Yes or No

6.   Yes or No

7.   Yes or No

8.   Yes or No

9.   Yes or No

10.  Confidentiality11.  Entire agreement12.  Signatures & Dates 10.  Yes or No11.  Yes or No12.  Yes or No
11 Prepare a suitable offering a position Yes or No

 

ASSESSMENT 3 – Observation - Conduct interviews

STUDENT INFORMATION

This information is to be handed to each student to outline the assessment requirements.

Role play activity

It is important that you take this role-play seriously. Think of it as an opportunity to practice for a real  job interview, and to improve your interview skills. Role play activity 2 times as interviewer and (min) 1 time as job seeker.

You are to participate in 2 face to face interviews, with a minimum of 2 candidates for the position of Supervisor detailed in Assessment 2.

This will require you to assist the Shop Manager to:

  1. Shortlist applicants
  2. Schedule interviews
  3. Decide interview questions and interview each candidate as outlined below***1
  4. Select the most suitable candidate for the position (Discuss with the other panellists, outcomes of assessment, correct any bias, explain candidate suitability)
  5. Check references
  6. Recommend the preferred candidate to the Managing Director
  7. Negotiate salary and employment conditions with successful candidate***2
  8. Advise the successful candidate of the result in writing
  9. Advise the unsuccessful candidate of the result in writing
  10. Arrange induction with the successful candidate according to organisational policy

***1

Things to consider together with your team members whilst role-playing the interviewer:

  • Be organised
  • Prepare a selection criteria to use for each interview
  • Know your position
  • Know your company
  • Arrange access to all required documentation for this process
  • Be prepared to ask questions
  • Be prepared to be asked questions

Things to consider whilst role-playing the job seeker:

  • Be prepared
  • Develop your CV
  • Apply sincerely for the position – use it as practice for real job applicants
  • Have questions ready
  • Answer all questions to the best of your ability
  • Try to win the job

***2

When providing a total package for offer, ensure you detail gross salary, superannuation, employment conditions, relevant documentation and other benefits on offer.

  1. Prepare a selection report with recommendations for the Managing Director with the reasons for the conclusion.
  2. Prepare an Induction Checklist to be used when the successful candidate commences work
  3. Prepare a suitable notice for the staffroom welcoming the new employee and advising fellow workers of their commencement date.

DOCUMENTATION TO BE SUBMITTED to complete this Assessment:

  1. An Approval Form
  2. Two Position Descriptions – Supervisor & Shop Assistant
  3. An interview proforma / assessment form. This proforma should include a list of questions you would ask your candidates during the interview
  4. A reference check form
  5. Two employment contracts – Supervisor & Shop Assistant
  6. Evidence of interviewing two candidates
  7. A selection report
  8. An induction checklist

Your submission must be prepared using business software such as MS Word, Excel, PowerPoint or similar software, with hard copies provided to your Trainer/Assessor. Hand written submissions – represented in filling templates and notes are acceptable.

Your documents should be professionally formatted and include:

  • Your Name
  • Your Student ID
  • Unit Code
  • Assessment Number (i.e. BSBHRM405 Assessment 3)
Resources: Refer to Resources section at Page 2.

 

ASSESSMENT 3 – ASSESSOR CHECKLIST

This checklist is to be used when assessing the students in this task. This checklist is to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

 

Each task on this checklist must be found Satisfactory, to mark the assessment outcome as “Satisfactory”.

Student Name:
Student ID No:

 

Did the student during the selection and induction process Satisfactory Comments
Participate in a role play activity as Interviewer and candidate Yes or No
Discuss outcomes and bias with the interview panel Yes or No
Check references Yes or No
1 Prepare a selection report1.    Summary of the overall conclusion2.    Brief comments on all the candidates  1.   Yes or No2.   Yes or No
2 Prepare an Induction Checklist with:1.    Prior to the first day (paperwork to be completed and returned)2.    On the first day (housekeeping, business info, policies and procedures 1.   Yes or No2.   Yes or No
3 Prepare a notice welcoming new staff with:1.    New staff name2.    Position

3.    Starting date

4.    Brief information

5.    Welcoming

 1.   Yes or No2.   Yes or No

3.   Yes or No

4.   Yes or No

5.   Yes or No

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