Units:

BSBLDR502 Manage and lead effective workplace relationships and BSBWOR502 Lead and manage team effectiveness

 Assignment Title /Assessment Number:

Task A – Self-reflective journal

Task B – Short Answer

Task C – Portfolio

Task D – Project

Task E – Knowledge questions

 

TASK A – Self Reflective Journal

1. Communication and consultation (not more than 200 words)
2. Building trust and developing relationships (not more than 200 words)
3. Developing and facilitating team cohesion and teamwork (not more than 200 words)
4. Establishing systems to manage conflicts (not more than 200 words)
5. Liaising with stakeholders and networking (not more than 200 words)

 

TASK B – Short Answers

1. How have you developed and/or implement processes to manage ideas and information? Make sure to include responses for at least each of the following:
   • Communicating information to support others to achieve work responsibilities
   • Facilitating employees’ contributions to a consultation on work issues
   • Providing feedback on the outcomes of consultations
   • Resolution of issues raised or referral to relevant personnel

2. How have you established and/or implemented policies to ensure that the organization’s cultural diversity and ethical values are adhered to?
3. How have you adjusted your interpersonal communication style to meet the organization’s cultural diversity and ethical environment?
4. How have you provided leadership through professional conduct that promotes trust with internal and external contacts? Provide 3 examples for internal stakeholders and 3 for external stakeholders.
5. How have you modeled desired behavior and practices?
6. How have you planned for and managed the use of networks to support identifiable outcome for the team and the organization?
7. How have you facilitated a two-way flow of information between the team and management relevant to team performance?
8. How you have supported the team to meet expected performance outcomes. Make sure to include providing formal and informal learning opportunities?
9. Describe how you have communicated effectively with a range of stakeholders about team performance plans and team performance.

TASK C – Portfolio

1. Policy/procedure
2. Performance plans

TASK D – Project

1. Context for the difficulty/conflict.
2. What processes did you use to manage the difficulty/conflict?
3. Explain how you identified the difficulty/conflict.
4. Describe how you planned to address the conflict/ difficulties?
5. Describe how you resolved the difficulty/conflict according to organizational policies and procedures.
6. Describe how you provided guidance, counseling, and support to assist co-workers in resolving the
7. Describe how you provided feedback to team members to encourage, value and reward individual and team efforts and contributions.
8. Describe how you encouraged and fostered shared an understanding of purpose, roles, and responsibilities.
9. How successful were you at resolving the difficulty and conflict? What did you do well? What could you have done differently?

TASK D – Knowledge Questions

1. Explain how systems, policies, and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution.
2. Outline legislation relevant to managing effective workplace relationships.
3. Explain how group dynamics can support or hinder team performance.
4. Outline strategies that can support team cohesion, participation and performance.
5. Explain strategies for gaining consensus.
6. Explain issue resolution strategies.