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BSBLDR502 Manage and lead effective workplace relationships and BSBWOR502 Lead and manage team effectiveness
Assignment Title /Assessment Number:
Task A – Self-reflective journal
Task B – Short Answer
Task C – Portfolio
Task D – Project
Task E – Knowledge questions
TASK A – Self Reflective Journal
- Communication and consultation (not more than 200 words)
- Building trust and developing relationships (not more than 200 words)
- Developing and facilitating team cohesion and teamwork (not more than 200 words)
- Establishing systems to manage conflicts (not more than 200 words)
- Liaising with stakeholders and networking (not more than 200 words)
TASK B – Short Answers
- How have you developed and/or implement processes to manage ideas and information? Make sure to include responses for at least each of the following:
- Communicating information to support others to achieve work responsibilities
- Facilitating employees’ contributions to a consultation on work issues
- Providing feedback on the outcomes of consultations
- Resolution of issues raised or referral to relevant personnel
- How have you established and/or implemented policies to ensure that the organization’s cultural diversity and ethical values are adhered to?
- How have you adjusted your interpersonal communication style to meet the organization’s cultural diversity and ethical environment?
- How have you provided leadership through professional conduct that promotes trust with internal and external contacts? Provide 3 examples for internal stakeholders and 3 for external stakeholders.
- How have you modeled desired behavior and practices?
- How have you planned for and managed the use of networks to support identifiable outcome for the team and the organization?
- How have you facilitated a two-way flow of information between the team and management relevant to team performance?
- How you have supported the team to meet expected performance outcomes. Make sure to include providing formal and informal learning opportunities?
- Describe how you have communicated effectively with a range of stakeholders about team performance plans and team performance.
TASK C – Portfolio
- Performance plans
TASK D – Project
- Context for the difficulty/conflict.
- What processes did you use to manage the difficulty/conflict?
- Explain how you identified the difficulty/conflict.
- Describe how you planned to address the conflict/ difficulties?
- Describe how you resolved the difficulty/conflict according to organizational policies and procedures.
- Describe how you provided guidance, counseling, and support to assist co-workers in resolving the
- Describe how you provided feedback to team members to encourage, value and reward individual and team efforts and contributions.
- Describe how you encouraged and fostered shared an understanding of purpose, roles, and responsibilities.
- How successful were you at resolving the difficulty and conflict? What did you do well? What could you have done differently?
TASK D – Knowledge Questions
- Explain how systems, policies, and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution.
- Outline legislation relevant to managing effective workplace relationships.
- Explain how group dynamics can support or hinder team performance.
- Outline strategies that can support team cohesion, participation and performance.
- Explain strategies for gaining consensus.
- Explain issue resolution strategies.