Assessment Task 1 –  Written Questions                                                  

Task Summary

Answer all of the written questions below.

What you will need

Paper and pens

When and where do I need to do this?

This assessment task will be completed in the classroom. Write in the date as advised by your assessor:

What do I have to submit?

You will need to provide correct answers to all questions. Write down your answers with the question number clearly indicated.

What if I get something wrong?

If your assessor sees that you did provide a satisfactory answer, they will ask you to redo the question.

Instructions

Provide answers to all of the questions below:

1. Describe two group classifications

1. Describe each of five stages in the five-stage model of group development.

1. Discuss in 3 – 4 paragraphs the phenomenon of social loafing in groups, its negatives consequences and the effect of group size and culture.

1. Discuss three strategies for preventing social loafing. You should describe each strategy in at least 1 to 2 sentences.

1. Discuss in a paragraph the phenomenon of Groupthink.

1. What are three advantages and three disadvantages of group decision-making?

1. What is the role of a mentor?

1. Discuss two differences between mentoring and coaching. You answer should be at least two paragraphs.

1. List five qualities of an effective mentor and coach.

1. List three important points that should be included in a mentoring agreement.

1. Discuss three team-building techniques, using examples to illustrate your answer.

1. List three important points that should be included in a mentoring agreement.

1. What does consensus mean for a team?

1. Discuss two methods that can be used to assist teams reach consensus.

1. List four simple steps for resolving a workplace dispute.

1. Why is it important to have an effective dispute resolution process?

Assessment Task 2: Team performance planning project

There are two parts to this project.

Part A: In this assessment task, you are required in the role of Marketing and Communications Manager of Football South East Coast to prepare to conduct a team performance planning session.

Part B: In this role-play you are required to conduct a performance planning session with your team.

Part A: Organised team meeting

Task Summary

As the Marketing and Communications Manager for Football South East Coast (FSEC), you are required to develop a team performance plan in relation to the new Operational Plan. This part of the assessment task requires you to review the case study information and Operational Plan provided to you and organise a team performance planning meeting by sending an email to your team inviting them to a meeting.

As the Marketing and Communications Manager, you are responsible for the following key result areas documented in the Operational Plan: Membership Growth, Programs and Events and Volunteer Development.

What you will need

• Computer and Microsoft Office

• Access to the internet for research

• Operational Plan

• Team performance planning template

When and where do I need to do this?

This assessment task will be completed in the classroom as part of the simulated work environment. Write in the date as advised by your assessor:

What do I have to submit?

Email to team inviting them to the team performance planning meeting

What if I get something wrong?

If your assessor sees that you did not complete this assessment task satisfactorily, they will ask you to redo the task

Instructions

Football South East Coast is sporting association based in a small town on the NSW South East Coast and is responsible for administration and development of football for the NSW South East Coast. The association employs a General Manager, Operations Manager, Marketing and Communications Officer, High Performance Athlete Development Officer, Marketing Officer, Promotions Office, Administration Manager and Receptionist.

FSEC’s Vision is to be the number one sport played through South East NSW.

FSEC’s Mission is to grow football by supporting members and the football community through, strong leadership, sound communication and the provision of a clear strategic direction that secures the sport’s long-term prosperity.

Values listed in its 2015 Strategic Plan include:

• Operating with trust and Integrity with each other, as well as with members and the community.

• Customer focus through appreciation of interests and passion of our members and the broader football community.

• Camaraderie through recognising the superior strength and efficiencies of good team work

• Innovation through best practice and change

• Openness and transparency in communicating with our members, customers and the broader community.

One of the organisation’s key strategic goals is to improve participation in community football, specifically to increase the total number of players by 4% in 2015. Another goal is to increase the participation of girls (5 – 18) by 2% in 2015.

These goals have been translated into action into an Operational Plan for the organisation. As the Marketing and Communications Manager, you are responsible for the following key result areas: Membership Growth, Programs and Events and Volunteer Development.

Complete the following activities:

1. Prepare for a meeting with your team by reviewing the organisational information provided to you above, as well as the Operational Plan.

1. Send an email to your team inviting them to attend a performance planning meeting and attaching the Operational Plan for review. Your email should include the date and time of the meeting, as well as the duration. You will need to send your email at least 5 working days prior to the meeting.

Your team members will be organised by your assessor and will include at least two other students, as well as your assessor to represent the other FSEC positions. Your assessor will provide you with their email details.

Part B: Conduct team meeting

Task summary

In this assessment task you will meet with your team to discuss and document team actions to achieve the Operation Plan. Actions will be recorded in the Team Performance Planning template (provided to you by your assessor).

For the purposes of this assessment you are the Marketing and Communications Manager of FSEC.

What you will need

• Computer and Microsoft Office

• Access to the internet for research

• Space for a meeting

• Team performance plan template

When and where do I need to do this?

This assessment task will be completed in the classroom as part of the simulated work environment. Write in the date as advised by your assessor:

What do I have to submit?

• Completed team performance plan

• Email to General Manager summarising workplace concerns

What if I get something wrong?

If your assessor sees that you did not complete the role-play task satisfactorily, they will ask you to redo the task.

Instructions

Complete the following activities:

1. During the meeting, you will need to demonstrate the effective interpersonal and communication skills including:

• Team building techniques including clear explanation of goals and outcomes
• Asking questions and listening to responses to clarify understanding
• Active listening skills
• Respecting and acknowledging the views of others
• Non-verbal communication skills that  encourage  discussion and  feedback,  for  example, nodding, smiling, eye contact.

1. At the meeting:

• Provide an introduction to the meeting, including the purpose of the meeting
• Indicate to all team members that it is important for them to take an active role in the planning meeting so that their ideas for implementing the strategic plan and associated goals for the upcoming 12 months will be taken into consideration and included in the team performance planning framework.
• Work with your team on each section of the performance planning template. Ask your team for ideas and write them up on a white board.

1. Respond to a workplace concern.

Your assessor (in the role of a staff member) will also raise a workplace concern during the team performance planning session, which you will be required to consider and provide feedback on after the meeting when you email the team performance planning template to the team You should acknowledge the concern raised and indicate that you will consider it and get back to the team via email about your solutions to the concern raised.

1. Following the meeting, you should complete the performance plan and send it your team via email for comments and feedback (including your assessor).

In a covering email with the finalised team performance plan, you also should include:

• A request for feedback on the team performance plan.

• A schedule of meetings for the next 12 months to support the implementation of the actions documented in the performance plan. The schedule should commence following the meeting date and for the next 12 months. You can decide on the frequency of the meeting.

• An outline of the actions you intend to take to address workplace concerns.

• A brief overview of the training and development activities that you intend to implement over the next 12 months to address training needs identified in the team performance plan. You should include the details of at least two activities that you have identified for the team as a whole and include the title of the activity, as well as the date and location and outcomes of completing the activity.

Assessment Task 3: Professional development policy and procedure

Task Summary

This assessment task requires you to develop a simple policy and procedure for professional development for

Football South East Coast, as the organisation does not currently have one.

What you will need

• Computer and Microsoft Office

• Access to the internet for research

When and where do I need to do this?

This assessment task will be completed in the classroom as part of the simulated work environment or if you are working, it may be completed in your workplace.

Write in the date as advised by your assessor:

What do I have to submit?

• Completed professional development policy and procedure (approximately 2 pages) – your document must be written in clear and concise English in your own words.

What if I get something wrong?

If your assessor sees that you did not complete this assessment task satisfactorily, they will ask you to redo the task

Instructions:

Complete the following activities:

1. Conduct research by identifying and reviewing a range of professional development policies and procedures. You should note that the budget to be allocated to professional development for each staff member is $1,000 per annum.

1. Develop a policy and procedure for Football South East Coast that is approximately 2 pages and includes the following details:

• Purpose of the policy

• Scope of the policy – who it applies to

• Types of professional development that may be undertaken

• Process for identifying professional development needs

• Criteria for determining whether the professional development opportunity is appropriate

• Budget allocated to each staff member

• Process for documenting and evaluating outcomes from professional development

1. When you have completed the policy and procedure, send it your assessor.

Assessment Task 4: Reward and recognition project

Task Summary

This assessment task requires to research and report on reward and recognition schemes that can be implemented for Football South East Coast staff.

What you will need

• Computer and Microsoft Office

• Access to the internet for research

When and where do I need to do this?

This assessment task will be completed in the classroom as part of the simulated work environment. Write in the date as advised by your assessor:

What do I have to submit?

Email to staff members

What if I get something wrong?

If your assessor sees that you did not complete this assessment task satisfactorily, they will ask you to redo the task

Instructions:

Imagine that after 12 months, data shows that your team has exceeded the percentage increase in the number of new football players and you have decided to recognise your team for their efforts.

Complete the following activities:

1. Using the Internet, research both informal and formal staff reward and recognition schemes and make notes.

1. Send a brief email to your assessor outlining at least five of the schemes you have researched.

Indicate which of the schemes you think would be most appropriate for the FSEC team as per the scenario and why. You will be assessed on whether your email addresses the required content as described, as well as the clarity of your email.

1. In addition to the above and using at least one of the ideas you have researched, you must also send an email to your team members (this should be your assessor) thanking them for their efforts in achieving the strategic goals, as well as the details of the reward or recognition you intend to provide based on their performance.

Assessment Task 5: Managing under performance project

Task summary

This role-play requires you to assume the role of the Marketing and Communications Officer at FSEC and conduct a meeting with the Marketing Officer (role-played by your assessor) to discuss her under- performance and to identify solutions to address the issue.

What you will need

• Computer and Microsoft Office

• Access to the internet for research

• Fair work Managing underperformance guide

• Space for a meeting

When and where do I do this?

This assessment should be completed in the classroom as part of the simulated work environment. Your assessor will play the role of the Jackie, the Marketing Officer and will advise you of the meeting time.

Write in the date as advised by your assessor:

What do I have to submit?

• Email inviting Jackie to a meeting.

• Follow up email summarising the outcomes of the meeting

What if I get something wrong?

If your assessor sees that you did not complete the task satisfactorily, they will give you feedback and ask you to redo it.

Instructions:

Review the following case study information:

Imagine that there have been complaints to you as the Marketing and Communications Officer from the other two staff at FSCE about the Marketing Officer’s work.

The staff complain that Jackie is often talking to friends on her mobile and so when the office phone rings they answer the phone. Even when Jackie can see they are trying to answer queries that directly relate to her work, she does not end her personal call. This not only takes other staff member’s time in answering such calls, but also then to make notes for Jackie on the call.

The staff have said that the behaviour is recent and up to then, Jackie has always been hard-working and reliable.

You need to meet with Jackie to discuss the issue and identify realistic solutions.

Now complete the following activities:

1. Before you commence this assessment, read the following guide about managing underperformance.

You will be assessed on your demonstration of the skill referred to under key points for employers to remember.

1. Send an email to your assessor (as though they are Jackie) requesting her to attend a meeting with you to discuss her work. Include a date and time for the meeting.

1. Conduct the meeting with Jackie (with your assessor playing the role of Beth) explaining to her what the problem is, why it is a problem, how it impacts on the workplace and why there is a concern.

At the meeting you must:

o  Explain the purpose of the meeting

o  Explain to Jackie what the problem is

o  Explain how this behaviour impacts on the workplace/why it is a concern? Ensure you focus on the issue not the person.

o  Demonstrate your interpersonal and communication skills by:

• Keeping your communication clear and simple
• Listening to Jackie and confirming and clarifying information shared
• Asking questions to confirm information
• Emphasizing Jackie’s strengths as per the scenario information

o  Discuss and agree on a solution, using your skills to come up with realistic and creative solutions.

1. Send a follow up email to Jackie within 1 day of the meeting summarising the meeting and the solution agreed to.

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