Assessment Description
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Length: 1500 words
Description: Everyday leadership decisions can have an impact on the effectiveness
and efficiency of functioning teams.
Often in management a situation may arise that you have not experienced before. Often
effective managers will conduct research when faced with such challenges. This give them
the opportunity to arrive at the best outcome for the organisation and staff involved.
Case Study: Your Role – you are ‘Dan’ the Operations Manager
Hannah had been working with Adaptive Leisure for 12 months as the Administration
Manager when Stacey was appointed as the manager of the Youth Development Program.
For the first 6 months they were best of friends, getting along really well, having lunch
together and co-ordinating the activities between the two roles efficiently. They shared the
same small office, so it was important that they could work well together.
Dan was the Operations Manager of Adaptive Leisure and their immediate supervisor. Both
girls respected him and his management style as he gave them a lot of freedom in making
decisions, encouraged a team work environment and supported them if they lacked skills or
knowledge.
Adaptive Leisure was also going through a facilities upgrade which meant that Hannah would
move into a new larger office that would also put her more accessible to clients. At the time
when the upgrade commenced the work environment became chaotic and all staff were
under a great deal of pressure. During this period there was a falling out between Hannah
and Stacey which created a tense and stressful environment.
Stacey tried to deal with the situation, but it was difficult as she had no idea on what the
cause of the conflict was. The situation was now impacting on all the staff and nobody
wanted to be anywhere near the two girls if they were working at the same time. The tension
was oppressive and therefore impacting on the teams work performance. After three months
Stacey approached Dan to try and resolve the situation and get his support

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