CHC43115 Certificate IV in Disability

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Assessment task – Reflective journals

Instructions – Reflective Journals

Maintain a journal of your experiences while you are on placement.

Keeping notes about your experience may assist you to review your personal beliefs and attitudes, your experiences and what you have learnt in the course. This is an opportunity to consider your personal strengths, your limitations, your aspirations and your interests.

Use the templates to guide you through each topic. All templates need to be completed.

How to reflect

• Think about the situation. What specific tasks did you complete? Try to focus on a certain task and write notes detailing how you did the task, how it may have challenged you and how it made you feel.
• Evaluate what you did. Was the outcome as you expected? Did anyone give you feedback? Would you repeat your actions, or would you do something different next time?
• What did you learn? Do you now know how to do something that you didn’t know before? How will this help your future performance?

Tips

• Include the date and time for each event
• Write comprehensive notes (try to do this after every shift so that you remember the specific details)
• Be honest with yourself about your performance and the experiences you have had
• Draw the positives from the situations
• Re-read all entries and think about what you have written. You may wish to add further notes.

 

Example of a completed Journal entry

 

Journal entry 1:	Notes about communicating and working within a team.

Provide notes describing a situation where you were required to communicate with a colleague or client. Please include a description of the style of communication used (e.g. Written, verbal etc).Date and Time:1/7/17Activity:

Describe the tasks that you were involved in?

Provide specific detail of what you actually did.I met three new colleagues today and spent time with them asking questions about their job roles and some of the tasks that they do when working with clients.

One of my colleagues showed me where to find information that is located on the organisation website. I can print this information and can give this to clients which will be useful.

I also met some clients while I was working with my supervisor. I mainly listened to the conversations they were having, but did have some interaction with one of the clients who was very talkative and wanted to tell me about his background.Impact:

How did you feel while you were undertaking the task? How did the task challenge you?I feel nervous meeting people for the first time, but everyone is very friendly and helpful. It is good to know where to find information as this will help me know more about the organisation and the questions that I need to ask.

Working with the clients was interesting. Some were very talkative, while others seemed reluctant to talk. I did feel challenged regarding how much conversation to enter into and didn’t know when to finish the conversation as one client wanted to keep talking.Evaluation:

How well did you perform while undertaking the task? Did you receive any feedback from the client or your co-workers? Would you do anything differently next time?I felt that I worked really well with most of the clients and that the interactions I had were really comfortable. I spoke to my supervisor about how to handle conversations with clients who want to keep talking and she provided me with some strategies that I can use in the future.Reflection:

 Did you experience something new?  How will this help your future performance? I learned how to access information that I may need in the future and now feel comfortable navigating the organisation website to find what I need.

 

Journal Entry 1

 

Notes about communicating and working within a team

 

Provide notes describing a situation where you were required to communicate with a colleague or client. Please include a description of the style of communication used (eg. Written, verbal etc).

Date and Time:
Activity:

Describe the tasks that you were involved in?

Provide specific detail of what you actually did. Impact:

How did you feel while you were undertaking the task? How did the task challenge you? Evaluation:

How well did you perform while undertaking the task? Did you receive any feedback from the client or your co-workers? Would you do anything differently next time? Reflection:

Did you experience something new?  How will this help your future performance?

Journal Entry 2

 

Notes about working with diverse people

 

Provide notes describing a situation where you worked with a colleague or client from a diverse social and/or cultural background. Please include information describing how you communicated and how you managed any misunderstandings.

Date and Time:
Activity:

Describe the tasks that you were involved in?

Provide specific detail of what you actually did. Impact:

How did you feel while you were undertaking the task? How did the task challenge you? Evaluation:

How well did you perform while undertaking the task? Did you receive any feedback from the client or your co-workers? Would you do anything differently next time? Reflection:

Did you experience something new?  How will this help your future performance?

Journal Entry 3

 

Notes about Workplace Health and Safety activities

Provide notes describing a situation where you have contributed to Workplace Health and Safety (WHS) monitoring in the workplace. eg. a WHS committee meeting, a Site Hazard Inspection a Risk Assessment or reporting an issue.

Date and Time:
Activity:

Describe the tasks that you were involved in? Provide specific detail of what you actually did.

Did you make any recommendations or suggestions for safety improvements in the workplace environment? Impact:

How did you feel while you were undertaking the task? How did the task challenge you? Evaluation:

How well did you perform while undertaking the task? Did you receive any feedback from the client or your co-workers? Would you do anything differently next time? Reflection:

Did you experience something new?  How will this help your future performance?

 

Journal Entry 4

 

Notes about working legally and ethically

 

Please provide notes describing a situation where you have needed to complete your work activity in accordance with legal and ethical requirements. eg. Requiring you to refer to a workplace policy or procedure or to current legislation, regulations and codes of practice

Date and Time:
Activity:

Describe the tasks that you were involved in? Provide specific detail of what you actually did.

What did you need to do to ensure you were working in accordance with legal and ethical requirements? Impact:

How did you feel while you were undertaking the task? How did the task challenge you? Evaluation:

How well did you perform while undertaking the task? Did you receive any feedback from the client or your co-workers? Would you do anything differently next time? Reflection:

Did you experience something new?  How will this help your future performance?

 

Journal Entry 5

 

Notes about facilitating the interests and rights of the client

 

Please provide notes describing a situation where you have assisted a client to identify their rights and voice their needs and concerns.

Date and Time:
Activity:

Describe the tasks that you were involved in? Provide specific detail of what you actually did.

How did the client communicate their needs and concerns to you? Impact:

How did you feel while you were undertaking the task? How did the task challenge you? Evaluation:

How well did you perform while undertaking the task? Did you receive any feedback from the client or your co-workers? Would you do anything differently next time? Reflection:

Did you experience something new?  How will this help your future performance?

 

Journal Entry 6

 

Notes about providing person-centred service

 

Please provide notes describing a situation where you have provided person-centred service.

Date and Time:
Activity:

Describe the tasks that you were involved in? Provide specific detail of what you actually did. How did you maintain a person-centred approach throughout the task? Impact:

How did you feel while you were undertaking the task? How did the task challenge you? Evaluation:

How well did you perform while undertaking the task? Did you receive any feedback from the client or your co-workers? Would you do anything differently next time? Reflection:

Did you experience something new?  How will this help your future performance?

 

Journal Entry 7

 

Notes about facilitating empowerment

 

Please provide notes describing a situation where you have facilitated access to a variety of choices to assist a person with disability to reach a personal goal.

Date and Time:
Activity:

Describe the tasks that you were involved in? Provide specific detail of what you actually did. What was the client’s goal?

How much assistance did the client require?

Impact:

How did you feel while you were undertaking the task? How did the task challenge you? Evaluation:

How well did you perform while undertaking the task? Did you receive any feedback from the client or your co-workers? Would you do anything differently next time? Reflection:

Did you experience something new?  How will this help your future performance?

 

Journal Entry 8

 

Notes about using augmentative and alternative communication strategies

 

Please provide notes describing a situation where you have needed to use augmentative and alternative communication strategies when working with a client.

Date and Time:
Activity:

Describe the tasks that you were involved in? Provide specific detail of what you actually did. How did you determine the communication needs of the client?

What augmentative and alternative communication strategies did you use? Impact:

How did you feel while you were undertaking the task? How did the task challenge you? Evaluation:

How well did you perform while undertaking the task? Did you receive any feedback from the client or your co-workers? Would you do anything differently next time? Reflection:

Did you experience something new?  How will this help your future performance?

 

Journal Entry 9

 

Notes about meeting personal support needs

 

Please provide notes describing situations where you have provided personal support as per the established individualised plan of each of the clients, including as many of the listed activities as are appropriate in your environment

Note: These tasks may be completed with multiple clients over multiple days and times

Date and Time:
Activity:

Describe the tasks that you were involved in for each of the activities.

Provide specific detail of what you actually did.

How much assistance did the clients require?

How did you support the clients’ needs?

·         Bed bathing

·         Dressing

·         Undressing

·         Grooming

·         Eating and drinking using appropriate feeding techniques

·         Oral hygiene

·         Shaving

·         Showering

·         Toileting and use of continence aids

·         Using aids and equipment specific to the individual needs of the person

·         Transfer between beds and chair

·         Transfer in and out of car

·         Falls recover Impact:

How did you feel while you were undertaking the task? How did the task challenge you? Evaluation:

How well did you perform while undertaking the task? Did you receive any feedback from the client or your co-workers? Would you do anything differently next time? Reflection:

Did you experience something new?  How will this help your future performance?

 

Journal Entry 10

 

Notes about general activities

 

Please provide notes describing general activities.

 

Date and Time:
Activity:

Describe the tasks that you were involved in?

Provide specific detail of what you actually did.

How much assistance did the client require?  How did you support the client’s needs? Impact:

How did you feel while you were undertaking the task? How did the task challenge you? Evaluation:

How well did you perform while undertaking the task? Did you receive any feedback from the client or your co-workers? Would you do anything differently next time? Reflection:

Did you experience something new?  How will this help your future performance?

 

Assessment Task 5 – Placement Observation and Reflection

 

Placement observation and reflection

 

CHCDIS007 Observation

 

For this assessment you are required to demonstrate the following skills when working with people with a disability during your workplace placement:

• Working with a person-centred focus using the individualised plan as a reference
• Focussing on upholding the rights and needs of the person
• Discussing choice options with the person and/or family/carer
• Encouraging the person to make their own choices
• Checking with the person that they are happy with choices made on their behalf.

 

CHCDIS007 Reflection Questions (oral questions)

 

While on your placement you are required to reflect on your experience of working with different people with a disability. This unit is focussed on facilitating empowerment, so please choose an experience which shows these skills. The questions ask you to provide some general information about the work you are undertaking during placement, as well as some specific information about your interactions with clients.

Your responses to the reflective questions must be based on the experiences you have had while undertaking placement. Please refer to client information with discretion. You must observe confidentiality requirements.

• Describe your work role while on placement?
• How do you ensure that you abide by the workplace code of conduct and WHS requirements?
• Describe a client that you have worked with. Provide a brief description of their disability, age, gender, cultural background and communication style (no names please).
• Describe how you used the person’s individualised plan to support your understanding of the client.
• Describe a situation where you have assisted the person to understand their rights.
• Describe a situation where you acknowledged the person as their own expert. What did you say? How did the person respond?
• Discuss the person’s goals? How did you find out what they were?
• Describe how you discussed choice options with the person. What did you say to encourage the person to be empowered in their choices? What did the person say?
• Describe how you ensured that the person was comfortable with the choices they made or were made on their behalf.
• Who would/who did you refer the person to if they wanted assistance with advocacy services?
• Who would/who did you refer the person to if they wanted to make a complaint?
• Did you need to seek help from an experienced staff member at any time? If so, what were the circumstances? If not, who would you go to if you needed help?

 

Assessment Task 4 – Written Task

 

Question 1

Responding to difficulties in providing personal support to clients

Describe a situation where you experienced difficulty in providing personal support to a client and outline your actions in response to this.

Consider what the difficulty was, were you able to respond independently or with the support of a colleague and how was this reported and recorded for future reference.

Question 2

Identifying changes in a client’s health, wellbeing or support needs

Describe a situation where you identified a change in a client’s health, wellbeing or support needs and how they reported that within the organisation.

Consider what you noticed, the impact it was having on the client, who you reported this to and how it was reported, what was suggested and/or implemented as a result.

 

Question 3

Your host organisation’s policies and procedures

In addition to the Workplace Assessment Project – navigating the workplace you are required to locate the following policies and/or procedures in your organisation and provide an example of how you have worked to each one during your practical placement.

 

Workplace policy/procedure	Where in the organisation it is located/accessed	Example of how I have worked to this policy/procedure during my practical placement
Infection control
Manual handling
Incident reporting
Privacy and confidentiality
Duty of care policy
Client case notes/documentation
Document storage

 

Assessment Task 5 – Observation Workplace Assessment

 

During your practical placement you are required to demonstrate your ability to perform a range of personal support activities in the workplace. Different roles and different workplaces will require you to perform different personal support tasks. During your placement your assessor will visit you and observe you performing three different personal support tasks from the following list:

• bed bathing
• dressing, undressing and grooming
• eating and drinking using appropriate feeding techniques
• oral hygiene
• shaving
• showering
• toileting and the use of continence aids
• using aids and equipment including devices used by the person
• transferring a person between bed and chair
• transferring a person in and out of car
• falls recovery.

 

This observation assessment will be completed after you have had the opportunity to practise the skills in the workplace. Prior to conducting this assessment your assessor will negotiate with you and your host employer which three skills from the list are the most appropriate to be assessed in the context of that organisation.

CHCCCS011 Knowledge and ability

For each support activity you are observed completing you will need to consider and demonstrate where applicable your knowledge of and ability to:

• review individualised plans to confirm level of support to provide to the person
• seek support from colleagues and supervisors where required
• consider the needs of the person which include their physical and cultural needs
• confirm with the person the support activities to be undertaken
• perform each task according to all relevant policies and procedures
• complete the support activity while maintaining the person’s dignity
• complete any documentation as required.

This observation may be conducted over multiple workplace visits; your assessor is required to note the date that you have demonstrated each point in this assessment.

Your assessor will provide comprehensive notes to describe the context of the observation including; date, client/s involved, activity being observed and other details as applicable.

CHCDIS004 Assessment Task 3 – You will be assessed on:

Your responses to questions and tasks in Project Part A, Part B and Part C.

 

CHCDIS004 Project

Complete and submit the following:

• Part A: Working with a person with a communication impairment
• Part B: Developing and implementing AAC strategies
• Part C: Monitoring the AAC strategy

Complete this project while undertaking your practical placement, reflecting on occasions where you have had the opportunity to support a person with a communication impairment.

Provide information about the person or persons you have supported during the placement. Please do not provide details that could identify the person. For example, please use first names only and general descriptions

Part A- Working with a person with a communication impairment

Client Name

 

Date/s you worked with them

Supervisor and colleagues present

Part A – Question 1

Describe the person with a communication impairment, including details about their communication impairment and their communication style.

 

Part A – Question 2a

Describe how you identified the person’s communication needs?

 

Part A – Question 2b

What did you find out about the person’s likes and dislikes, their routine and daily activities?

 

Part A – Question 3

What information were you able to gain from the person’s individual plan?

 

Part A – Question 4

What information were you able to gain by consulting with other staff, family or carers of the person?

 

Part A – Question 5

What supports were being used to aid the person to communicate?

 

Part B: Developing and implementing AAC strategies

Part B – Question 1

What communication strategies did you develop to meet the needs of the person?

 

Part B – Question 2a

What AAC devices did you use?

 

Part B – Question 2b

How did this AAC method assist in meeting the person’s communication needs?

 

Part B – Question 3a

How often did you use this AAC method to support communication with the person?

 

Part B – Question 3b

How did you encourage the person to practice using this AAC method when communicating with other people?

 

Part B – Question 4

What advice did you seek from your work colleagues when developing communication strategies to meet the needs of the person?

 

Part B – Question 5

How did you organise the environment so that it was set up appropriately to get the best outcome for both the person and you when you were communicating with each other?

 

Part B – Question 6a

How did you determine if the person with the communication impairment was happy with the communication strategy? What did they do to let you know?

 

Part B – Question 6b

Explain the importance of reinforcing positive communication interactions.

 

Part B – Question 7

What barriers or difficulties did you face when using AAC strategies and devices?

 

Part B – Question 8

Describe how you felt while you were communicating with the person with a communication impairment.

 

Part B – Question 9a

What will you do differently the next time you communicate with the person?

 

Part B – Question 9b

What modifications will you make?

 

Part B – Question 9c

Who will you seek advice from to assist you with the communication strategy?

 

Part C: Monitoring the AAC strategy

Part C – Question 1

How did you ensure that other people, such as carers, other staff or family members were aware of the communication strategy you were using with the person?

 

Part C – Question 2

Describe how you documented any support strategies you developed with the person with the communication need.

 

Part C – Question 3

How did you ensure that you worked within the policies and procedures of the organisation?

 

Assessment Task 4 – Oral questions (Workplace Assessment)

 

CHCDIS005 Assessment Task 4 – You will be assessed on

Your responses to these questions:

• Describe the client you have been supporting, including their aspirations, needs and preferences.
• What are the procedures for delivering service in your host employer’s organisation?
• What documentation do you refer to when working with clients?
• How is the host employer’s documentation maintained and updated to reflect the current and changing needs of the client?
• Describe the needs of the client and how you provide person-centred responses to these needs.
• How did you communicate these needs to other people involved with the client? For instance, family, other carers or administration.
• How did you review the effectiveness of the service responses in meeting the client’s needs?
• What actions did you need to take to improve the responses that were not meeting the client’s needs?
• How did you ensure that any changes were in line with legislative requirements, and the host employer’s budget, policies and procedures?
• What barriers did you need to overcome in ensuring the delivery of high level person-centred responses?
• What resources, other colleagues or other agencies did you need to use to enable the provision of service to your client?
• What training would you suggest that may assist your client in meeting their needs?
• What process will you put in place to ensure that this client’s needs are reviewed in the future?

 

CHCDIS005 Oral questions

During your practical placement you will be involved with providing person-centred responses to the clients you are working with.

Reflect on the situations you have been involved in while working with your host employer, and select an experience with a client where you have been involved in the following:

• Working with the person to develop and implement person-centred responses
• Reviewing and monitoring these responses

Your assessor will ask you specific questions about your interactions with this client and about the way your host employer supports the delivery of person-centred service in their environment.

Discuss your client in detail, however to protect the privacy of this client please refrain from using their name or discussing any personal distinguishing features.

Your assessor will make notes of your responses.