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CHCCOM005 Communicate and Work In Health and Community Services – Assessment Questions

Assessment Answer on “CHCCOM005 Communicate and Work In Health and Community Services”

Qualification: CHC33015 Certificate III in Individual Support

Unit Code: CHCCOM005

Are You Study in University? Looking for CHCCOM005 Communicate and Work In Health and Community Services – Assessment Answers by professional Health Care writers. Get help with CaseStudyHelp company for quality Nursing Case Study Assignment Sample and CHC33015 Certificate III in Individual Support with affordable price.

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CHCCOM005 Assessment Questions

Answer the questions below.
Question 1 As a care worker you must work within guidelines regarding communication.In the table below briefly describe how one legal and one ethical consideration relate to each item of communication in the workplace. 
Answer Item Legal Considerations Ethical Considerations
Privacy
Confidentiality
Disclosure
Discrimination
Duty of Care
Mandatory Reporting 1.
Translation
Informed Consent
Work role boundaries- responsibilities
Work role boundaries- limitations
Child Protection across all health and community services.
  Child Protection:What is your duty of care should the child not be a client of your service?
Child protection in relation to indicators of risk
Child protection in relation to Adult disclosure
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Also Read:HLTWHS002 Follow Safe Work Practices for Direct Client Care

 

Question 2 Complete the table below to discuss how you would apply legal and ethical aspects of information in the health and community service work areas.
Answer Sources Application of legal aspects of health services work Application of ethical aspects of health services work Application of legal aspects of community services work Application of ethical aspects of community services work
Care plans
Social Media
Conversation with work colleagues
Client Files
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Question 3 Complete the following questions in regard to ethical decision making and conflict of interest
Answer a)       How you would you make an ethical decision?
b)       How you would address a conflict of interest?
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Question 4 Complete the table below and give a brief description of each component to effective communication.
Answer Component Answer
Identify the Principles of effective communication
Identify three Communication models: 
Identify three Modes of communication: 
Identify three Types of communication 
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Question 5 a)     Complete the table and briefly describe the communication techniques listed.b)    Describe the difference between motivational interviewing and coercive approach.c)     Describe the difference between collaboration and confrontation.
Answer a)     Complete the table and briefly describe the communication techniques listed.
Communication Technique Description
Open-ended questions
Affirmations
Reflections
Summaries
b)    Describe the difference between motivational interviewing and coercive approach
c)     Describe the difference between collaboration and confrontation
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Question 6 Complete the following table by giving a brief description (25-30 words) of the influences on communication.
Answer Influences on communication Description
Language
Culture
Religion
Emotional state
Disability
Health
Age
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Question 7 Identify and describe five (5) potential constraints to effective communication in the health and community services context.
Answer Potential constraints to effective communication Description of potential constraint to effective communication
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Question 8 Complete the following questions relating to industry terminologya)     Give a brief explanation of what is meant by industry terminology in the workplaceb)    Complete the table relating to service provision and their role in the health and community services.
Answer a)     Give a brief explanation of what is meant by industry terminology.
b)    Complete the table to provide a brief description of how the industry terminology relate in the health and community services sector.
Industry Terminology Health Services Community Services
Inter-professional verbal handovers
Health-related enquiries to other community services sectors
Bed-side handover
Clinical incident and hazard report forms
Documentation in service files, charts and care plans
Service-related emails
Electronic health records
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Question 9 In the table below, give a brief explanation of the importance of grammar, speed and pronunciation in verbal communication.
Answer Topic: Explanation
Grammar
Speed
Pronunciation
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Question 10 In the table below give a brief example of when and how you would use and recognise nonverbal communication in health and community services.
Answer Service When you would use nonverbal communication? How would you use nonverbal communication? How you would recognise nonverbal communication?
Health and Community services
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Question 11 In the table provided, give a brief description of the structure, function and interrelationships between different parts of the health and community service system.
Answer   Health System Community Service System
Structure
Function
Interrelationships
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Question 12 In the table below, give an example of organisation structure and the different models to support optimum client service.
Answer Topic Models to support optimum client service Organisation structure to support optimum client service
Principles underpinning person-centred services delivery
Principles of rights-based service delivery
Different roles of the team
Different responsibilities of the team
Characteristics of multidisciplinary teams
How are multidisciplinary teams utilised
Relationships between different members of the health services workforces
Relationships between different members of the community services workforces
Role of support services
Links and interrelationships with other services
Funding environment
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Question 13 In the table provided, give a brief explanation of each topic relating to digital media use in the community services and the health sector.
Answer Topic Community services Health sector
Web
Email
Social media
Podcast
Videos
Tablets
Applications (apps)
Newsletters
Broadcasts
Intranet
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