Case Study on Communication and Negotiation Skills

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Assignment Details:-

• Number of Words: 3500 to 4000
• Subject: Communication and Negotiation Skills

Assignment

Part A (Case Based)

Case Study:

You are the HR Director of English First, a private English language teaching company based in the GCC.

Until now you have taken a traditional approach to the recruitment and selection of teachers. However, you have been noticing modern trends around the use of Artificial Intelligence (AI) for recruitment and selection, and you think there is a lot of value in adopting this technology.

Your CEO, Mr. Dan Pearce, is skeptical of modern technology and will need convincing to adopt AI for recruitment and selection. It should also be noted that Mr. Pearce does not like communicating via complicated language, and he is more easily persuaded when proposals are communicated in plain English.

Write a proposal report communicated in plain English, making the case as to why English First should start to invest in the Hire Vue AI technology. Use the language of counter-argument and argument to ensure you communicate persuasively. Refer to any published evidence to help support your proposal.

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Part B (Case Based)

Case Study:

As the HR Director of English First, you need to prepare a possible expatriate before they move from your Headquarters (HQ) in your country (e.g. Bahrain/UAE/Saudi Arabia/Qatar) to the company subsidiary based in China.

The expatriate is likely to be involved in some sales pitches and negotiations with their Chinese counterparts around expanding English First in China.

Prepare a written report to help prepare the expatriate for their cross-cultural communication experience. Use the following questions to help structure your presentation.

• What cultural similarities and differences (see Hofstede Insights Count’ Comparison Tool) are there between the expatriate’s culture and Chinese culture? How might this information affect the way the expatriate from your culture communicates/negotiates with their Chinese colleagues?

 

• Critically assess how Opresnik’s Negotiation Tips (and) Caldini’s Interpersonal Principles of Influence may or may not be effective in interactions with Chinese Refer to Graham & Lam’s The Chinese Negotiation article to support your points.

 

• Are there are any real-life examples/case studies (e.g. American Factory) that the expatriate can learn from to improve their cross-cultural communication? If yes, what lessons can be learned?

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