Question 1:

Activity A:

1. Complete the following independently or in a group (as applicable to the specific activity and the assessment environment):

Create a job description for one of the positions you are familiar with at your organization.

2. Why is it essential to give clear project role descriptions?

Activity B:

1. What is a consultation process?
2. What discussion methods can you use to ensure that employees have the opportunity to contribute to the resolution of issues related to their work role?

Activity C:

1. What methods can you use to inform employees about the outcomes of the consultation process?
2. How can you decide which communication method to use?
3. How can you put the results of the consultation process across to personnel?

Activity D:

1. When someone raises a workplace issue, it’s essential that they are referred to the relevant person(s) to achieve a resolution.

Identify how you can find the appropriate person(s) to refer an issue too.

2. A cause analysis should address which aspects of a problem?

Question 2

Activity A:

1. What is cultural diversity?
2. What is the differentiation between internal and external accountability?
3. Organisations should have policies in place to ensure that they are not biased in any way towards any particular culture. Which strategies and procedures are in place in your organization?

 Activity B:

1. What is a professional code of conduct?
2. How can you demonstrate each of the following professional behaviours?

• Respect
• Integrity
• Honesty
• Conscientious
• Limitation awareness
• Avoiding conflict of interest
• Responsibility for others
• Cooperation

Activity C:

1. Complete the following table, demonstrating your knowledge of passive, assertive and aggressive styles of communication.
2. Identify 3 ways in which you can support team members to identify their communication styles and the communication styles of other people around them, including those of different cultures.

Question 3

Activity A:

1. What is networking?
2. List three benefits of networking.
3. Identify three methods you use to help staff members to begin networking.

Activity B:

1. What is an objective and how should they be presented? Give an example.
2. What are targets?
3. How can you develop and maintain internal relationships?
4. How can you develop and maintain external relationships?

Question 4

Activity A:

1. What type of evidence can you collect to ascertain whether there are any workplace difficulties?
2. Additional communication training may be required for team members to help them become better communicators and prevent misunderstandings that lead to workplace conflicts. Describe each of the following training methods:

• Team building activities
• Action learning sets
• Coaching and mentoring.

Activity B:

1. Give a brief description of three different types of conflict.
2. Identify three general principles of managing conflict.

Activity C:

1. What does counselling involve?
2. List two areas in which counselling can help with.
3. Determine three preventative measures which an organization could offer to tackle stress, bullying, depression, and alcohol or drug abuse.
4. Explain what is meant by private and how it applies to providing support to team members.

Activity D:

1. What is the action master plan?
2. Think of an objective. Fill in the table to ensure your impartial is specific, measurable, attainable, relevant and time-based.