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BSBMGT516C Facilitate continuous improvement
Assessment Task 1, Short Answer Questions
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The candidate must demonstrate knowledge of continuous improvement systems.
Candidates are required to answer a series of questions dealing with continuous improvement
1. You will need to read the questions and respond with the most suitable answer.
2. Complete the questions below.
> Answer questions completely.
Question 1: Explain your understanding of TQM.
Question 2: What elements within a manufacturing environment need to be reduced or
eliminated as part of a Lean Manufacturing focus?
Question 3: What is ‘5 S’ and what are the five disciplines?
Question 4: List the benefits and features of the Six Sigma approach and DMAIC.
Question 5: Explain the meaning of PDCA.
Question 6: Roughly map a Normal Distribution Curve and mark areas representing 1σ
(68.27%), 2σ (85.45%), 3σ (99.74%).
Question 7: Select a problem being encountered by you in the workplace or elsewhere and
draw a ‘cause and effect diagram’ to show how cause/s can be determined.
Question 8: On a statistical process control chart explain why it is necessary for control limits
to be a higher magnitude than customer expectations.
Question 9: Name two typical shapes that are formed using a histogram and describe what
they could depict in your business or life experiences.
Question 10: Name two conditions when a scatter diagram should be used
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