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This assignment is designed to enable you to show an understanding of how customers’ expectations of processes, services and products can be met through a company’s operations. It also enables you to describe a business process using the Input, Transformation, Output (ITO) framework and to identify opportunities for process improvements. Assessment You are required to conduct a review of the literature in the subject area of Quality Management. Specifically, how the purpose of quality management systems is to represent and deliver the expectations of customers within business processes.
Finally, you have to discuss the challenges to implement the recommended improvement changes.
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