You have completed your first round of performance reviews and results are

mixed. As expected a small percentage of employees are performing well above

expectations while the majority of employees are meeting expectations. Of

concern, 10% of your employees are performing below expectations in one of the

functions.

(It is up to you to choose a functional area where employees are not meeting

performance expectations. Functional areas are: customer service, sales,

assembly, delivery, helpers.)

Answer the following questions in light of your choice:

1.

What methods of formal and informal feedback would you use? How often?

a.

Formal Feedback

(2 marks – 1 marks per suggestion)

b.

Informal Feedback

(2 marks – 1 marks per suggestion)

2.

How would you deal with and help the 10% of employees who are not

meeting performance expectations?

(6 marks)

3.

For the functional area that you selected, what topics could you include

in a coaching program for employees who are not meeting performance

expectations?

(3 marks – 1 mark per suggestion)

4.

a.

How would you track an employee’s performance?

(4 marks – 1 mark per suggestion)

b.

What would you keep records of?

(4 marks – 1 mark per suggestion)

5.

What should you include and discuss in a structured feedback session?

(6 marks – 2 marks per suggestion)

6.

For the selected functional area, complete the following performance

improvement plan for an employee who is not meeting expectations?

(12 marks – 6 marks per suggestion)

Area needing

improvement

Proposed

activity

SMART Objective

Evaluation

7.

When should you seek help from HR department?

(4 marks – 2 marks per suggestion)

8.

Identify 3 different methods that you would use to acknowledge excellence

of top performers.

(3 marks – 1 mark per suggestion)

9.

How would you monitor the success of the coaching program?

(6 marks – 2 marks per suggestion)

10.

Briefly describe support programs and services that you could provide to

employees.

(4 marks – 2 marks per suggestion)

11.

What is a Disciplinary Action? List 5 different examples of disciplinary

actions.

(5 marks – 1 mark per suggestion)

12.

What steps should you follow when terminating the services of staffs?

(6 Marks – 1 mark per step)

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