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Performance Management Written or Oral Questions

Assessment 2 – Written or Oral Questions

You have completed your first round of performance reviews and results are
mixed. As expected a small percentage of employees are performing well above
expectations while the majority of employees are meeting expectations. Of
concern, 10% of your employees are performing below expectations in one of the
functions.
(It is up to you to choose a functional area where employees are not meeting
performance expectations. Functional areas are: customer service, sales,
assembly, delivery, helpers.)
Answer the following questions in light of your choice:
1.
What methods of formal and informal feedback would you use? How often?
a.
Formal Feedback
(2 marks – 1 marks per suggestion)
b.
Informal Feedback
(2 marks – 1 marks per suggestion)
2.
How would you deal with and help the 10% of employees who are not
meeting performance expectations?
(6 marks)
3.
For the functional area that you selected, what topics could you include
in a coaching program for employees who are not meeting performance
expectations?
(3 marks – 1 mark per suggestion)
4.
a.
How would you track an employee’s performance?
(4 marks – 1 mark per suggestion)
b.
What would you keep records of?
(4 marks – 1 mark per suggestion)
5.
What should you include and discuss in a structured feedback session?
(6 marks – 2 marks per suggestion)
6.
For the selected functional area, complete the following performance
improvement plan for an employee who is not meeting expectations?
(12 marks – 6 marks per suggestion)
Area needing
improvement
Proposed
activity
SMART Objective
Evaluation
7.
When should you seek help from HR department?
(4 marks – 2 marks per suggestion)
8.
Identify 3 different methods that you would use to acknowledge excellence
of top performers.
(3 marks – 1 mark per suggestion)
9.
How would you monitor the success of the coaching program?
(6 marks – 2 marks per suggestion)
10.
Briefly describe support programs and services that you could provide to
employees.
(4 marks – 2 marks per suggestion)

 Assessment 2

11.
What is a Disciplinary Action? List 5 different examples of disciplinary
actions.
(5 marks – 1 mark per suggestion)
12.
What steps should you follow when terminating the services of staffs?
(6 Marks – 1 mark per step)
==
BSB51915 Diploma of Leadership and Management
Subject/module Performance Management
Assessment method Written or Oral Questions
Weighting 50%
Unit of Competency  BSBMGT502  Manage People Performance

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