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Background of the subject topic
It can be argued that organisations can generate greater effectiveness in a diverse, rapidly changing global environment by encouraging agreement on shared values and by jointly creating visions, goals, and strategies. Organisations can foster trust, collaboration, equality, participation, shared values, visions, and goals which can be perceived as core strategic elements of organisational activity in a global field of action. Agreement and commitment can be maintained through dialogue by;
- focusing on common concerns, identifying shared needs, and conflict resolution
- encouraging self-reliance, problem solving and united action and
- sharing important experiences and producing a synergy of perception, intellect and emotion.
In this way organisations can represent a more flexible, inclusive, human way of working, with increased opportunity for leading more satisfying working lives amongst their own employees. Strategic changes of various types and nature have been introduced in this regard and implemented extensively in business organisations in recent times
You have already been asked to complete a range of seminar-based research and reflections on the strategic change practices/problems at British Airways. This particular assignment takes the format of an assessment portfolio, comprising three main parts:
PART 1: A research report with a word limit of 1,500 on the British Airways (BA) change program which resulted in long-running industrial disputes between its management and crew members in 2009-2011. (40%)
More specifically, you need to provide accounts in this report on the following:
- Internal and external contextual factors which influenced the introduction of strategic changes at BA.
- An evaluation of the nature of these strategic changes, detailing the actual changes which went ahead at BA.
- An outline of the change management strategy used to execute these strategic changes.
- The challenges and difficulties experienced by the BA management team in managing these changes.
PART 2: An academic report of a 2000 word limit evaluating the implementation and resistance of the change management approach, from one of the three stakeholders’ perspectives: BA management team, BA cabin crew or the British public/Government (60%)
This report needs to clearly identify:
- Core issues relating to the strategic changes and change management strategy at BA. (These should be outlined against appropriate theoretical frameworks or conceptual discussions, with linkages between theoretical explanation and the practical BA events made explicit).
- Specific concerns and problems drawing from a particular stakeholder’s point of view.(You must demonstrate your awareness of the practical change management issues at BA based on your chosen context).
Advised approaches/recommendations for overcoming resistance to change, relating to your chosen stakeholder’s and other’s anxieties.
|Part 1(40%)||Research Report, 1500 wordsBA change program between 2009 – 2011
Situation inside the organization and the environment
B&H, Page 3 plus
The specific changes outlined and executed by BA (What, Why)
What type of change strategy did they use
Style, power, capabilities, diversity
|Part 2(60%)||Academic Report, 2000 wordsEvaluate the implementation and resistance of the change management approach, from one of the three stakeholders’ perspectives: BA management team, BA cabin crew or the British public/Government (60%)
|Be specific on which stakeholder point of view you are taking.
Viewpoint of strategic changes announced in Part 1 B and how it was executed
Reactions and Resistance to change
Stakeholders’ view of What/How/Why the change management could have been handled differently
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