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Resubmission – Email to the General Manager of Oz House Cleaning

To: The Assessor (General Manager)

Purpose: Need to discuss about strategies of Oz house cleaning for better customer experience.

To General Manager,

I would like to conduct a meeting with all management team to discuss about the strategies that I have made for improving customer service in our organization and provide better quality and positive experience to the customer. So, I would like to discuss the strategies and made the appropriate changes if needed. I would like to set a meeting on below date and time:



Duration of the meeting: 30 min

In a meeting we will discuss:

Importance of customer service: Customer is the key for every organization to run the business and for cleaning organization we need a customer for providing services, it is essential to maintain the quality of service and provide a positive experience to continue services for a long time. This can be possible only after if we provide quality customer services either via phone or face to face services both should be a quality services.

Legislation and regulations are the keys to customer service when a customer asks for service we are responsible for Consumer protection like consumer got the same quality of service that we offered him at the time of sale. Providing appropriate complaints and problems service so the consumer can easily communicate about the services and problems related to them or so on.

As Larissa’s manager, write the script for the informal verbal feedback and recognition that you would give her. You should also check with Larissa how the action is going (that was implemented in her review meeting) and whether she needs further support in your script. The script should be half to one page in length, and you do not need to include Larissa’s responses.

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