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The Case: Superior Foods Corporation Faces a Challenge
On his way to the plant office, Jason Starnes passed by the production line where hundreds of gloved, uniformed workers were packing sausages and processed meats for shipment to grocery stores around the world.
Jason’s company, Superior Foods Corporation, based in Wichita, Kansas, employed 30,000 people in eight countries and had beef and pork processing plants in Arkansas, California, Milwaukee, and Nebraska City. Since a landmark United States–Japan trade agreement signed in 1988, markets had opened up for major exports of American beef, now representing 10 percent of U.S. production. Products called “variety meats”—including intestines, hearts, brains, and tongues—were very much in demand for export to international markets.
Jason was in Nebraska City to talk with the plant manager, Ben Schroeder, about the U.S. outbreak of bovine spongiform encephalopathy (mad cow disease) and its impact on the plant. On December 23, 2011, the U.S. Department of Agriculture had announced that bovine spongiform encephalopathy had been discovered in a Holstein cow in Washington State. The global reaction was swift: Seven countries imposed either total or partial bans on the importation of U.S. beef, and thousands of people were chatting about it on blogs and social networking sites. Superior had moved quickly to intercept a container load of frozen Asian-bound beef from its shipping port in Los Angeles, and all other shipments were on hold.
After walking into Ben’s office, Jason sat down across from him and said, “Ben, your plant has been a top producer of variety meats for Superior, and we have appreciated all your hard work out here. Unfortunately, it looks like we need to limit production for a while—at least three months, or until the bans get relaxed. I know Senator Nelson is working hard to get the bans lifted. In the meantime, we need to shut down production and lay off about 25 percent of your workers. I know it is going to be difficult, and I’m hoping we can work out a way to communicate this to your employees.”
After reading the Superior Foods case, complete the following actions.
- Clarify your purpose(s) for communicating with the employees at the Nebraska plant. Consider what the employees will want to know and how they will need to feel about Superior Foods.
- Use one of the idea-generation approaches introduced in this chapter to determine your primary messages.
- Draft a message to the employees, paying very careful attention to the organization and presentation method.
Assignment 2: Part 2
Creating aTwitter Plan
Reread the Superior Foods case study in Part 1. Imagine that in addition to writing your e-mail to the employees, you decide to open a special Twitter account to deal with the crisis internally and externally. Your assignment is to create a Twitter plan, outlining the types of posts you will create and the expected timing of the posts. Also, include in the plan at least two samples of the kind of posts you think will be helpful in building support from the community and avoiding damaging the company’s reputation. You might find Chris Brogan’s 50 Ideas on Using Twitter has some ideas you can use: www.chrisbrogan.com/50-ideas-on-using-twitter-for-business/.