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Learning outcomes to be examined in this assessment (please note that this is NOT the assessment task)
Understand the nature and purpose of total quality management and how it is influenced by the management culture of organisations.
Identify a range of total quality management techniques including benchmarking and process re- engineering.
Determine how the introduction of total quality management involves reconsideration and synchronisation of functional policies to achieve maximum efficiency in organisational performance.
Using an organisation of your choice, evaluate the reasons why a company would be interested in the
bench marking process. In addition, discuss the steps that this organisation will undertake in order to
implement benchmarking practices, including the difficulties it may face doing this. Finally, recommend ways
to mitigate the risks and difficulties that the organisation may face.
Total Marks for assignment: 100
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