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Total Quality Management – PlusGate Ltd. Case Study Assignment

Total Quality Management – Techniques and Benefits


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Assignment Task:-



Choose an industry and a specific product. PlusGate Ltd. manufactures the specific, named product you have chosen and has dominated the market for the past 20 years in Mauritius for the product. In recent years, however, PlusGate Ltd has seen a steady fall in its market share. The Board of Directors fears this trend will eventually cost the organisation its leading market position and has decided to adopt total quality management (TQM) to improve its performance and maintain its position.

You have been appointed as a TQM consultant to lead PlusGate’s adoption and implementation of TQM.


Prepare a report for the Board of Directors covering the following:

  1. The concept of TQM, techniques and benefits of TQM and how TQM can be applied to improve the organisation’s performance. (20 marks)
  1. The requirements of the ISO 9001:2015 standard and how they can be applied as an appropriate quality management system (QMS) (30 marks)
  1. The concepts and techniques of lean production and Six Sigma and how they can be applied to improve the organisation’s performance. (30 marks)
  1. The meaning and need for independent third party certification to the ISO 9001:2015 standard and the processes for PlusGate to become certified. (20 marks)


Marking Criteria


Task Criteria Mark



Detailed explanation of the concept of TQM 5
List and detailed discussion of appropriate techniques 5
Benefits of TQM discussed 5
Application of TQM to improve performance 5




Discussion of the main ISO9001:2015 requirements identifying specific clauses  


Explanation of how an organisation can meet specific clause requirements for its QMS  




The concepts and techniques of lean production 5
The concepts and techniques of Six Sigma 5
The application of lean and Six Sigma for performance improvement 10
4 The meaning and need for 3rd party certification 5
The process of 3rd party certification including the required documentation and the roles of Mauritian statutory/professional bodies  


  Report presentation, quality of communication, research and Harvard style referencing 15
  TOTAL 100



Learning Outcomes Assessed (from the Module Descriptor, available on Blackboard):

–       LO1 Evaluate the use of a wide range of quality and environmental practices and their application in the workplace.

–       LO2 Plan, design and propose amendments where required to quality and environmental management systems and processes.

–       LO3 Apply the relevant Acts, Regulations and best practice to design and implementation phases, with regard to the duties and responsibilities placed on respective parties.

–       LO4 Analyse working situations, develop and apply strategies which ensure effective management of international codes of practice and legislation.





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