UNIT CMI 611 Assignment Brief: Knowledge Management Assignment Answers

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•  Words: 3500

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TASK 1

You are required to write a report entitled:

‘Knowledge management in organisational contexts’

It must be presented in TWO (2) sections.

Section1. The scope and purpose of knowledge management in organisational contexts

You are required to investigate the scope and purpose of knowledge management in different organisational contexts. The investigation must include reference to theory and practical examples of knowledge management. (AC1.1)

 

Section 2. Models and approaches which underpin knowledge management in organisational contexts

To complete this section of the report you are required to critically appraise a minimum of FOUR (4) models and approaches which underpin knowledge management in organisational contexts. (AC1.2)

 

Guidance for completion of Task 1

• The report should include You may choose to include tables and diagrams (as appropriate) to support your discussion.
• The report must be underpinned with relevant theoretical
• You may include well-chosen examples from an organisation you know well or have
• You must provide the context for the responses
• Please refer to the indicative content for each assessment criteria (AC) outlined in the unit
• Please note: It is not sufficient just to describe a model or approach, critical appraisal on the relevance of selected models or approaches is required.

THE HUMAN AND CULTURAL DIMENSIONS OF KNOWLEDGE MANAGEMENT

Knowledge management is not a stand-alone process, it has a human and cultural impact.

The aim of Task 2 is to enable a professional manager and leader to critically appraise the human and cultural dimensions of knowledge management and evaluate its impact on organisational learning.

TASK 2

There are TWO (2) options for completing Task 2.

You are required to produce a report or reflective account entitled:

‘The human and cultural dimensions of knowledge management’

The report or reflective account must include well-chosen examples from an organisation you know well or have researched. The report or reflective account must be presented in TWO (2) sections:

Section 1. A critical appraisal of the human and cultural dimensions of knowledge management. (AC2.1)

To complete this section, you are required to critically appraise a minimum of THREE (3) human and cultural dimensions of knowledge management.

Section 2. An evaluation of the impact of knowledge management on organisational learning. (AC2.2) To complete this section, you are required to evaluate the impact of knowledge management on a minimum of

TWO (2) examples of organisational learning.

Guidance for completion of Task 2

• The report or reflective account should include You may choose to include tables and diagrams (as appropriate) to support your discussion.
• The report or reflective account should be underpinned with relevant theoretical
• You must include well-chosen examples from an organisation you know well or have
• Please refer to the indicative content for each assessment criteria (AC) outlined in the unit
• Please note: It is not sufficient just to describe a model or approach, critical appraisal on the relevance of selected models or approaches is required.

DEVELOPING A STRATEGY TO DRIVE KNOWLEDGE MANAGEMENT IN AN

ORGANISATIONAL CONTEXT

The aim of Task 3 is to enable professional managers and leaders to evidence their knowledge of how to develop a strategy to drive knowledge management in an organisational context. This will include the tools, techniques and technologies which support the way knowledge is managed.

SCENARIO

You work for a large organisation leading and managing one of the functional areas listed below. One of the organisation’s strategic objectives for the coming year is to focus on the way knowledge is managed across the organisation. The organisation has the following functional areas:

• Human resources
• Marketing/promotions
• Customer service support
• Sales
• Accounting and finance
• Distribution
• Research and development
• Administrative/management
• Production
• Operations
• IT support
• Legal

You have been asked to lead a pilot programme for this initiative by developing a strategy to drive knowledge management for your functional area. For the purpose of this scenario you may base your response on an organisation you know well or have researched.

TASK 3

Basing your response on the scenario given above or an organisation you know well or have researched you are required to:

‘Develop a strategy to drive knowledge management in an organisational context’.

This task has TWO (2) sections:

3a. The strategy

You are required to develop a strategy tailored to the aims and objectives of the organisation. (AC3.1) The strategy must include reference to:

1. Information systems/document management
2. Learning and development
3. Monitoring and evaluation
4. Resources and capabilities

 

3b. Tools, techniques and technologies to manage knowledge

You are required to recommend a minimum of THREE (3) tools, techniques and technologies to manage knowledge. (AC3.2)

Please note: It is not sufficient to simply describe the tools, techniques and technologies to manage knowledge. This must include critical reflection on the reasons for recommendation.

Guidance for completion of Task 3

• Choose the basis of the This may be based on the scenario given above or a strategy for an organisation you know well or have researched.
• You must provide the organisational context for which the strategy has been developed.
• The strategy may be presented in a format of your choice (i.e. narrative, report, table).
• You are encouraged to consider the use of well-chosen examples.
• You must include reference to relevant theoretical principles/models/frameworks as appropriate.
• Please refer to the indicative content for each assessment criteria (AC) outlined in the unit specification.