{"id":1369,"date":"2016-10-10T18:56:06","date_gmt":"2016-10-10T07:56:06","guid":{"rendered":"http:\/\/casestudyhelp.com\/sample-questions\/?p=1369"},"modified":"2019-02-07T18:05:30","modified_gmt":"2019-02-07T07:05:30","slug":"bsbmgt516-facilitate-continuous-improvement-assessments-case-study-help","status":"publish","type":"post","link":"https:\/\/casestudyhelp.com\/sample-questions\/bsbmgt516-facilitate-continuous-improvement-assessments-case-study-help\/","title":{"rendered":"BSBMGT516  Facilitate Continuous Improvement Assessments Case Study Help"},"content":{"rendered":"<p style=\"text-align: justify;\"><strong>A<\/strong><strong>sse<\/strong><strong>ssment activity 1<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>Leading continuous improvement systems and processes<\/strong><\/p>\n<p style=\"text-align: justify;\">The following table maps the assessment activity for this chapter against the element and performance criteria of Element 1 in <em>BSBMGT516 Facilitate continuous improvement. <\/em>The activity has been designed for all learners to complete.<\/p>\n<table style=\"height: 92px;\" width=\"665\">\n<tbody>\n<tr>\n<td style=\"text-align: center;\" width=\"73\"><strong>Part<\/strong><\/td>\n<td style=\"text-align: center;\" width=\"93\"><strong>E<\/strong><strong>l<\/strong><strong>ement<\/strong><\/td>\n<td style=\"text-align: center;\" width=\"193\"><strong>Performance criteria<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\" width=\"73\">A<\/td>\n<td style=\"text-align: center;\" width=\"93\">1<\/td>\n<td style=\"text-align: center;\" width=\"193\">All<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\" width=\"73\">B<\/td>\n<td style=\"text-align: center;\" width=\"93\">1<\/td>\n<td style=\"text-align: center;\" width=\"193\">All<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><strong>Part A: Theory review and application<\/strong><\/h2>\n<ol style=\"text-align: justify;\">\n<li>Describe some strategies you have used to encourage team members to:<\/li>\n<\/ol>\n<ul>\n<li>participate in making decisions b) assume responsibility<\/li>\n<li>show initiative.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Give an example for each of these and explain how successful they were.<\/p>\n<ol style=\"text-align: justify;\" start=\"2\">\n<li>List the skills a manager should have in order to lead a team that can adapt to continuous improvement initiatives, work independently and actively contribute to team decisions. For each skill, explain why it is important and how it can be developed.<\/li>\n<li>Describe the role of quality systems and continuous improvement models in the continuous improvement process. Provide examples of quality systems used in your organisation and explain how they are used.<\/li>\n<li>Explain\u00a0 \u00a0why\u00a0 \u00a0it\u00a0 \u00a0is\u00a0 \u00a0important\u00a0 \u00a0for\u00a0 \u00a0organisations\u00a0 \u00a0to\u00a0 \u00a0meet\u00a0 \u00a0sustainability requirements when making improvements.<\/li>\n<li>Give examples of where sustainability practices can be implemented in the workplace.<\/li>\n<\/ol>\n<ul>\n<li>Explain the role of a knowledge management system.<\/li>\n<li>A recent staff meeting to discuss the formation of a green office program elicited a number of suggestions and insights into sustainability practice Explain how these can be captured in the organisation&#8217;s various knowledge management systems.<\/li>\n<\/ul>\n<ol style=\"text-align: justify;\" start=\"6\">\n<li>Imagine that your organisation has decided to improve its customer service by introducing a feedback sheet on its website, holding focus groups with customers and providing customer service training for its staff.<\/li>\n<\/ol>\n<ul>\n<li>List the actions you would take to encourage team members to discuss the issues and come up with other ideas to improve customer service.<\/li>\n<li>How would you let team members know about the planned improvements?<\/li>\n<li>Who else will need to know about the planned improvements?<\/li>\n<li>Prepare a brief coaching plan for team members to improve their customer service skil Make sure you cater for your team members\u2019 preferred learning style.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><a title=\"Chat Now\" href=\"https:\/\/chatserver.comm100.com\/ChatWindow.aspx?planId=135&amp;visitType=1&amp;byHref=1&amp;partnerId=-1&amp;siteid=207633\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-672 size-full\" src=\"https:\/\/casestudyhelp.com\/blog\/wp-content\/uploads\/2015\/10\/chat-now1-1.png\" alt=\"Chat Now\" width=\"149\" height=\"37\" \/><\/a> <a title=\"Order Now\" href=\"https:\/\/casestudyhelp.com\/MyOrder.php\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-671 size-full\" src=\"https:\/\/casestudyhelp.com\/blog\/wp-content\/uploads\/2015\/10\/chat-now1.png\" alt=\"Order Now\" width=\"149\" height=\"37\" \/><\/a><\/p>\n<h2 style=\"text-align: justify;\"><strong>Part B: Case study<\/strong><\/h2>\n<p style=\"text-align: justify;\">Read the case study, then complete the tasks that follow.<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>Case study<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\">Quality Stock Enterprises is a furniture manufacturer supplying indoor and outdoor furniture products at the premium end of the market. The organisation currently employs more than 600 staff. In the last 12 months sales \u00a0have \u00a0dropped \u00a0by \u00a025 \u00a0per \u00a0cent \u00a0causing \u00a0great \u00a0alarm \u00a0amongst management and staff alike.<\/p>\n<p style=\"text-align: justify;\">A competitor has appeared in the market and offers similar products at lower prices. An analysis of the business identified a range of weaknesses that included too narrow a product range; existing products being aimed at the upper end of their niche market with corresponding prices; the nature of their furniture means that they need highly skilled workers who are paid premium wages. All this has impacted on the company at the same time as a global downturn in the economy, with many customers unwilling to pay top prices. They know they need to make some changes to improve their situation.<\/p>\n<p style=\"text-align: justify;\">Senior management are considering a number of options including:<\/p>\n<ul style=\"text-align: justify;\">\n<li>taking manufacturing offshore<\/li>\n<li>laying off staff across all areas of the business<\/li>\n<li>diversifying their product range to include middle and low-range priced goods.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">This company will do anything to curtail the current decline in sales so long as the costs of the proposed changes are not excessive.<\/p>\n<ol style=\"text-align: justify;\">\n<li>Explain how you would utilise participation techniques with the employees in this organisation to explore the advantages and disadvantages of each of the options presented in the case study. Based on this approach identify the option that you believe is most viable.<\/li>\n<\/ol>\n<ol start=\"2\">\n<li style=\"text-align: justify;\">Explain how you would initiate continuous improvement activities related to this option. How would you communicate these initiatives to relevant stakeholders?<\/li>\n<li style=\"text-align: justify;\">Provide a \u00a0proposal \u00a0to \u00a0senior \u00a0management \u00a0of \u00a0this \u00a0organisation \u00a0outlining \u00a0how mentoring and coaching could be used to improve current circumstances.<\/li>\n<li style=\"text-align: justify;\">In what ways could sustainability practices help the company reduce its costs and maintain a competitive advantage?<\/li>\n<li style=\"text-align: justify;\">What knowledge management systems should be utilised to capture the options suggested and to explore them more thoroughly?<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><a title=\"Chat Now\" href=\"https:\/\/chatserver.comm100.com\/ChatWindow.aspx?planId=135&amp;visitType=1&amp;byHref=1&amp;partnerId=-1&amp;siteid=207633\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-672 size-full\" src=\"https:\/\/casestudyhelp.com\/blog\/wp-content\/uploads\/2015\/10\/chat-now1-1.png\" alt=\"Chat Now\" width=\"149\" height=\"37\" \/><\/a> <a title=\"Order Now\" href=\"https:\/\/casestudyhelp.com\/MyOrder.php\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-671 size-full\" src=\"https:\/\/casestudyhelp.com\/blog\/wp-content\/uploads\/2015\/10\/chat-now1.png\" alt=\"Order Now\" width=\"149\" height=\"37\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><strong>A<\/strong><strong>sse<\/strong><strong>ssment activity 2<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>Monitoring and adjusting performance strategies<\/strong><\/p>\n<p style=\"text-align: justify;\">The following table maps the assessment activity for this chapter against the element and performance criteria of Element 2 in <em>BSBMGT516 Facilitate continuous improvement. <\/em>The activity has been designed for all learners to complete.<\/p>\n<table style=\"height: 92px;\" width=\"751\">\n<tbody>\n<tr>\n<td style=\"text-align: center;\" width=\"73\"><strong>Part<\/strong><\/td>\n<td style=\"text-align: center;\" width=\"93\"><strong>E<\/strong><strong>l<\/strong><strong>ement<\/strong><\/td>\n<td style=\"text-align: center;\" width=\"193\"><strong>Performance criteria<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\" width=\"73\">A<\/td>\n<td style=\"text-align: center;\" width=\"93\">2<\/td>\n<td style=\"text-align: center;\" width=\"193\">All<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\" width=\"73\">B<\/td>\n<td style=\"text-align: center;\" width=\"93\">2<\/td>\n<td style=\"text-align: center;\" width=\"193\">All<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><strong>Part A: Theory review and application<\/strong><\/p>\n<ol style=\"text-align: justify;\">\n<li>Make a list of strategies you could use within your organisation to monitor operational progress. Evaluate each of your strategies in terms of its strengths and weaknesses.<\/li>\n<li>Identify adjustments \u00a0that \u00a0may \u00a0be \u00a0required \u00a0to \u00a0the \u00a0performance \u00a0monitoring processes in your organisation. How would you communicate your proposed changes?<\/li>\n<li>Explain the value of sound communication skills for a manager in the context of informing staff about changes to monitoring strategies.<\/li>\n<\/ol>\n<h2 style=\"text-align: justify;\"><strong>Part B: Case study<\/strong><\/h2>\n<p style=\"text-align: justify;\">Read the case study, then <a href=\"https:\/\/casestudyhelp.com\/sample-questions\/\" title=\"Questions &amp; Answer Help\">answer the questions<\/a> that follow.<\/p>\n<p style=\"text-align: justify;\"><strong>Case study<\/strong><\/p>\n<p style=\"text-align: justify;\">Sally Evans was recently promoted to the position of sales manager in charge of nine sales representatives and three account managers. As an account manager before her promotion, she was pretty much left to her own devices, and so long as her key accounts remained happy and were continuing to spend with the organisation, her manager appeared satisfied.<\/p>\n<p style=\"text-align: justify;\">In stepping into her role as manager, Sally quickly realises that her previous manager did not utilise any formal performance planning or monitoring tools. As an extremely organised and structured person, Sally\u2019s first action is to set up a spreadsheet for each member of her team showing their sales to date against their budgeted sales figures. To encourage an open and transparent communication process amongst team members, Sally has designed each spreadsheet with a link to a team spreadsheet in which all team members can evaluate their performance against others in the team.<\/p>\n<p style=\"text-align: center;\"><a title=\"Chat Now\" href=\"https:\/\/chatserver.comm100.com\/ChatWindow.aspx?planId=135&amp;visitType=1&amp;byHref=1&amp;partnerId=-1&amp;siteid=207633\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-672 size-full\" src=\"https:\/\/casestudyhelp.com\/blog\/wp-content\/uploads\/2015\/10\/chat-now1-1.png\" alt=\"Chat Now\" width=\"149\" height=\"37\" \/><\/a> <a title=\"Order Now\" href=\"https:\/\/casestudyhelp.com\/MyOrder.php\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-671 size-full\" src=\"https:\/\/casestudyhelp.com\/blog\/wp-content\/uploads\/2015\/10\/chat-now1.png\" alt=\"Order Now\" width=\"149\" height=\"37\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">In the days that follow, Sally locates a list of debtor statements from key customers which reveals that many of these accounts are 90 days in arrears. This is 60 days longer than the company policy of 30 days. As the new manager, \u00a0she \u00a0realizes \u00a0that \u00a0it \u00a0will \u00a0be \u00a0her \u00a0responsibility \u00a0to \u00a0get \u00a0these outstanding debts paid and to ensure that debts are not allowed to extend beyond the recommended time frame in the future.<\/p>\n<ol style=\"text-align: justify;\">\n<li>What risks \u00a0did \u00a0Sally\u2019s \u00a0predecessor \u00a0take \u00a0in \u00a0not \u00a0setting \u00a0up \u00a0any \u00a0planning \u00a0and monitoring systems?<\/li>\n<\/ol>\n<ol style=\"text-align: justify;\" start=\"2\">\n<li>Evaluate the approach taken by Sally to monitor her team performance. What would you suggest Sally do differently?<\/li>\n<li>3. How would you suggest Sally communicate the adjustments she has made with her team and other relevant stakeholders including the clients who have accounts in arrears?<\/li>\n<li>Explain how \u00a0Sally \u00a0showed \u00a0her \u00a0innovation \u00a0and \u00a0lateral \u00a0thinking \u00a0skills \u00a0when designing better ways for achieving work outcomes.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><strong>A<\/strong><strong>sse<\/strong><strong>ssment activity 3<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>Managing opportunities for further improvement<\/strong><\/p>\n<p style=\"text-align: justify;\">The following table maps the assessment activity for this chapter against the element and performance criteria of Element 3 in <em>BSBMGT516 Facilitate continuous improvement. <\/em>The activity has been designed for all learners to complete.<\/p>\n<table style=\"height: 92px;\" width=\"763\">\n<tbody>\n<tr>\n<td style=\"text-align: center;\" width=\"73\"><strong>Part<\/strong><\/td>\n<td style=\"text-align: center;\" width=\"93\"><strong>E<\/strong><strong>l<\/strong><strong>ement<\/strong><\/td>\n<td style=\"text-align: center;\" width=\"193\"><strong>Performance criteria<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\" width=\"73\">A<\/td>\n<td style=\"text-align: center;\" width=\"93\">3<\/td>\n<td style=\"text-align: center;\" width=\"193\">All<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\" width=\"73\">B<\/td>\n<td style=\"text-align: center;\" width=\"93\">3<\/td>\n<td style=\"text-align: center;\" width=\"193\">All<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><a title=\"Chat Now\" href=\"https:\/\/chatserver.comm100.com\/ChatWindow.aspx?planId=135&amp;visitType=1&amp;byHref=1&amp;partnerId=-1&amp;siteid=207633\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-672 size-full\" src=\"https:\/\/casestudyhelp.com\/blog\/wp-content\/uploads\/2015\/10\/chat-now1-1.png\" alt=\"Chat Now\" width=\"149\" height=\"37\" \/><\/a> <a title=\"Order Now\" href=\"https:\/\/casestudyhelp.com\/MyOrder.php\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-671 size-full\" src=\"https:\/\/casestudyhelp.com\/blog\/wp-content\/uploads\/2015\/10\/chat-now1.png\" alt=\"Order Now\" width=\"149\" height=\"37\" \/><\/a><\/p>\n<h2 style=\"text-align: justify;\"><strong>Part A: Theory review and application<\/strong><\/h2>\n<ol style=\"text-align: justify;\">\n<li>List three methods you have used to keep team members informed regarding continuous improvement efforts. Explain why these methods were used and whether they were effective.<\/li>\n<li>Explain how recording processes will help you and your team identify further opportunities for improvement.<\/li>\n<li>Describe the systems in place or that you plan to introduce, including the performance variables that will be measured to:<\/li>\n<\/ol>\n<ul>\n<li>document work performance<\/li>\n<li>report on achievements and problems<\/li>\n<li>record information for planning further continuous improve<\/li>\n<\/ul>\n<ol style=\"text-align: justify;\" start=\"4\">\n<li>Identify a project in which mistakes have been made or areas that needed improvement were identified. Explain what you or your team have learnt from the project and list the changes you would make when planning similar projects in the future.<\/li>\n<\/ol>\n<h2 style=\"text-align: justify;\"><strong>Part B: Case study<\/strong><\/h2>\n<p style=\"text-align: justify;\">Read the case study, then <a href=\"https:\/\/casestudyhelp.com\/sample-questions\/\" title=\"Questions &amp; Answer Help\">answer the questions<\/a> that follow.<\/p>\n<p style=\"text-align: justify;\"><strong>Case study<\/strong><\/p>\n<p style=\"text-align: justify;\">Jasper is a new manager for an outlet that sells new cars and that also provides follow-up service and support for customers. Given that the industry is extremely competitive it is important that he and his various teams take every opportunity to improve the services they deliver. The business consists of the following areas:<\/p>\n<ul>\n<li style=\"text-align: justify;\">New car sales<\/li>\n<li style=\"text-align: justify;\">Financing department<\/li>\n<li style=\"text-align: justify;\">After-sales services including customer support line<\/li>\n<li style=\"text-align: justify;\">Service department<\/li>\n<li style=\"text-align: justify;\">Purchasing department (includes buying of parts and materials such as oils, cleaning materials etc)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><a title=\"Chat Now\" href=\"https:\/\/chatserver.comm100.com\/ChatWindow.aspx?planId=135&amp;visitType=1&amp;byHref=1&amp;partnerId=-1&amp;siteid=207633\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-672 size-full\" src=\"https:\/\/casestudyhelp.com\/blog\/wp-content\/uploads\/2015\/10\/chat-now1-1.png\" alt=\"Chat Now\" width=\"149\" height=\"37\" \/><\/a> <a title=\"Order Now\" href=\"https:\/\/casestudyhelp.com\/MyOrder.php\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-671 size-full\" src=\"https:\/\/casestudyhelp.com\/blog\/wp-content\/uploads\/2015\/10\/chat-now1.png\" alt=\"Order Now\" width=\"149\" height=\"37\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">In \u00a0order \u00a0to \u00a0identify \u00a0areas \u00a0for \u00a0improvement\u00a0 Jasper \u00a0initiates \u00a0a \u00a0range \u00a0of activities to obtain information that he can include in the planning he undertakes with his teams. These activities include customer surveys, follow- up calls and analysis of sales data.<\/p>\n<p style=\"text-align: justify;\">Improvements subsequently identified include:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Providing better financing rates<\/li>\n<li>Sourcing more suppliers for parts and materials<\/li>\n<li>Changing the approach to selling techniques for sales people<\/li>\n<li>Introducing a \u2018collect and return service\u2019 for business people and business cars<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Introducing a free shuttle bus to the nearest shopping centre and pick- ups for people bringing in their cars for service<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">The improvements must now be communicated to the team and documented in future planning documents. Jasper realises he needs better systems to document work performance and record information on a regular basis to inform continuous improvement.<\/p>\n<ol style=\"text-align: justify;\">\n<li>What other strategies could Jasper have used to monitor operational progress and identify where improvements could be made?<\/li>\n<li>Select one \u00a0of \u00a0the \u00a0improvements. \u00a0Prepare \u00a0a \u00a0communication \u00a0strategy \u00a0that \u00a0will inform the team of the improvement to be implemented. Include as many appropriate \u00a0options \u00a0as \u00a0you \u00a0consider \u00a0necessary. \u00a0Use \u00a0lateral \u00a0thinking\u00a0 skills \u00a0to develop interesting ways to let the team know about the outcome of the research.<\/li>\n<\/ol>\n<ol style=\"text-align: justify;\" start=\"3\">\n<li>Using the improvement you selected in question 2, write (briefly) what you would include in:<\/li>\n<\/ol>\n<ul style=\"text-align: justify;\">\n<li>the company\u2019s business plan<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>the team\u2019s operational plan<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>an individual team member\u2019s work plan.<\/li>\n<\/ul>\n<ol style=\"text-align: justify;\" start=\"4\">\n<li>What systems could Jasper use in the future to help him regularly:<\/li>\n<\/ol>\n<ul style=\"text-align: justify;\">\n<li>document work performance<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>report on successes, opportunities and problems<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>record information that could be useful for continuous improvement?<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Include \u00a0the \u00a0performance \u00a0variables \u00a0that \u00a0will \u00a0be \u00a0measured \u00a0in \u00a0each \u00a0system \u00a0or process.<\/p>\n<p style=\"text-align: center;\"><a title=\"Chat Now\" href=\"https:\/\/chatserver.comm100.com\/ChatWindow.aspx?planId=135&amp;visitType=1&amp;byHref=1&amp;partnerId=-1&amp;siteid=207633\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-672 size-full\" src=\"https:\/\/casestudyhelp.com\/blog\/wp-content\/uploads\/2015\/10\/chat-now1-1.png\" alt=\"Chat Now\" width=\"149\" height=\"37\" \/><\/a> <a title=\"Order Now\" href=\"https:\/\/casestudyhelp.com\/MyOrder.php\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-671 size-full\" src=\"https:\/\/casestudyhelp.com\/blog\/wp-content\/uploads\/2015\/10\/chat-now1.png\" alt=\"Order Now\" width=\"149\" height=\"37\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><strong>Final assessment<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>BSBMGT516 Facilitate continuous improvement<\/strong><\/p>\n<p style=\"text-align: justify;\">To be assessed as competent in <em>BSBMGT516 Facilitate continuous improvement<\/em>, you must provide evidence of the specified required skills and knowledge. Details of the required skills and knowledge can be found in the \u2018Before you begin\u2019 section of this workbook.<\/p>\n<p style=\"text-align: justify;\"><strong>A<\/strong><strong>ss<\/strong><strong>essment mapping<\/strong><\/p>\n<p style=\"text-align: justify;\">The following table maps this final assessment activity against the elements and performance criteria of <em>BSBMGT516 Facilitate continuous improvement<\/em><em>.<\/em><\/p>\n<p>&nbsp;<\/p>\n<table style=\"height: 122px;\" width=\"710\">\n<tbody>\n<tr>\n<td style=\"text-align: center;\" width=\"73\"><strong>Part<\/strong><\/td>\n<td style=\"text-align: center;\" width=\"93\"><strong>E<\/strong><strong>l<\/strong><strong>ement<\/strong><\/td>\n<td style=\"text-align: center;\" width=\"193\"><strong>Performance criteria<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\" width=\"73\">A<\/td>\n<td style=\"text-align: center;\" width=\"93\">All<\/td>\n<td style=\"text-align: center;\" width=\"193\">All<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\" width=\"73\">B<\/td>\n<td style=\"text-align: center;\" width=\"93\">All<\/td>\n<td style=\"text-align: center;\" width=\"193\">All<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\" width=\"73\">C<\/td>\n<td style=\"text-align: center;\" width=\"93\">All<\/td>\n<td style=\"text-align: center;\" width=\"193\">All<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\">Detailed mapping of this workbook against the methods of assessment, the elements, the performance criteria and required skills and knowledge is available in the Aspire <em>Trainer\u2019s and assessor\u2019s guide <\/em>for this unit.<\/p>\n<p style=\"text-align: justify;\">The following activity forms part of your assessment of competence. You may also need to provide various workplace documents or third-party reports. Your trainer will give you guidance in this area.<\/p>\n<p style=\"text-align: justify;\">The following activity has been designed for all learners to complete.<\/p>\n<h2 style=\"text-align: justify;\"><strong>Part A: Required skills<\/strong><\/h2>\n<p style=\"text-align: justify;\">The following skills are required for this unit of competency:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Communication skills to communicate opportunities for improvement<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Learning skills to coach and mentor staff, using a range of methods to cater for different learning styles<\/li>\n<li>Innovation and lateral thinking skills to design better ways for achieving work outcomes<\/li>\n<li>Planning skills \u00a0to \u00a0establish \u00a0and \u00a0monitor \u00a0systems \u00a0and \u00a0process \u00a0for \u00a0continuous improvement<\/li>\n<li>Teamwork and leadership skills to gain the confidence and trust of others<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">You \u00a0need \u00a0to \u00a0demonstrate \u00a0your \u00a0ability \u00a0to \u00a0apply\u00a0 these \u00a0skills \u00a0in \u00a0your \u00a0work. \u00a0The following list provides some strategies you might use to demonstrate your competence in these required skill areas.<\/p>\n<ul>\n<li style=\"text-align: justify;\">Respond to case studies and scenarios<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Provide examples of written reports<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Respond to direct questions<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Provide portfolios of evidence and third-party workplace reports of your on-the- job performance to show evidence of planning, coaching or mentoring, teamwork and innovations you have suggested<\/li>\n<li>Be observed participating in presentations<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Respond to oral or written questions to assess knowledge of quality systems<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Provide examples \u00a0of \u00a0strategies \u00a0developed \u00a0to \u00a0ensure \u00a0that \u00a0team \u00a0members \u00a0are actively encouraged and supported to participate in decision-making processes, and to assume responsibility and exercise initiative<\/li>\n<li>Provide examples of how customer service strategies were communicated to all stakeholders<\/li>\n<li>Provide documentation that outlines work team performance<\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><strong>Part B: Required knowledge<\/strong><\/h2>\n<ul>\n<li>In \u00a0your \u00a0own \u00a0words, \u00a0describe \u00a0what \u00a0a \u00a0quality \u00a0system \u00a0is \u00a0and \u00a0its \u00a0role \u00a0in maintaining continuous improvement.<\/li>\n<li>Select a continuous improvement process or model an organisation or team could impleme Describe how you would use it to increase productivity and customer satisfaction, and reduce costs.<\/li>\n<\/ul>\n<ol style=\"text-align: justify;\">\n<li>Research two continuous improvement models or quality systems relevant to your organisation. Describe:<\/li>\n<\/ol>\n<ul style=\"text-align: justify;\">\n<li>the models\/systems<\/li>\n<li>why you selected each model\/system<\/li>\n<li>how each \u00a0model\/system \u00a0can \u00a0be \u00a0used \u00a0by \u00a0your \u00a0organisation \u00a0to \u00a0facilitate continuous improvement.<\/li>\n<li>In your own words explain the principles of sustainability.<\/li>\n<li>Provide examples of two changes and describe what the organisation might do to ensure that the change complies with sustainability require<\/li>\n<\/ul>\n<ol style=\"text-align: justify;\">\n<li>Select three \u00a0different \u00a0types \u00a0of \u00a0knowledge \u00a0management \u00a0systems \u00a0from \u00a0those discussed in this workbook \u00a0and explain how they can assist an organisation in its continuous improvement processes.<\/li>\n<li>Explain how the DMAIC methodology (define, measure, analyse, improve and control) can be used to monitor customer service.<\/li>\n<li>Carry out the following project to devise strategies and approaches to improve work outcomes or organisational functioning. Ensure you undertake each of the activities below and provide any supporting documentation as evidence.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><strong>Before the project<\/strong><\/p>\n<ul>\n<li>Use a \u00a0process \u00a0that \u00a0encourages \u00a0participation \u00a0with \u00a0your \u00a0team \u00a0members \u00a0to identify the focus of your continuous improvement activitie<\/li>\n<li>What are the goals of your continuous improvement initiative?<\/li>\n<li>Make a list of stakeholders who will need to be kept informed regarding continuous improvement activit What communication methods will you use for each group of stakeholders?<\/li>\n<li>How will you use mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation\u2019s continuous improvement processes?<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>During the project<\/strong><\/p>\n<ul style=\"text-align: justify;\">\n<li>Explain the \u00a0methods \u00a0you \u00a0will \u00a0use \u00a0to \u00a0monitor \u00a0operational \u00a0progress \u00a0and customer service and identify areas for im Collate the results of your continuous improvement activities using these methods and provide as evidence.<\/li>\n<li>Describe two adjustments you have made in the course of carrying out your improvement initiatives. How have you communicated these adjustments to the relevant stakeholders?<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>A<\/strong><strong>f<\/strong><strong>ter the project<\/strong><\/p>\n<ul style=\"text-align: justify;\">\n<li>Communicate the outcomes of your continuous improvement efforts to stakeholders and attach a copy of this communication as evidence.<\/li>\n<li>Debrief team members on your continuous improvement efforts and identify any other opportunities for further improve<\/li>\n<li>Using this \u00a0information, \u00a0create \u00a0a \u00a0plan \u00a0for \u00a0future \u00a0continuous \u00a0improvement effort<\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><strong>Part C: Present your portfolio<\/strong><\/h2>\n<p style=\"text-align: justify;\">Through the completion of the practice tasks and assessment activities in this workbook, you have now gathered a variety of documents, reports and other documentation relevant to this competency.<\/p>\n<p style=\"text-align: center;\"><em><strong>Please CHAT WITH LIVE Assignment Advisor to know more about Referencing styles and Citations.<\/strong><\/em><\/p>\n<p style=\"text-align: center;\" align=\"center\"><a href=\"https:\/\/chatserver.comm100.com\/ChatWindow.aspx?planId=135&amp;visitType=1&amp;byHref=1&amp;partnerId=-1&amp;siteid=207633\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/casestudyhelp.com\/questions\/images\/chat-now.png\" alt=\"CLICK CHAT NOW\" width=\"185\" height=\"69\" \/> <\/a><\/p>\n<p style=\"text-align: center;\">Chat with our 24x 7 Online Agents CLICK CHAT NOW<\/p>\n<p style=\"text-align: center;\"><strong>Ask Your Assignment Question?<\/strong><br \/>\n<strong>Check out our Assignment Help Services<\/strong><br \/>\n<strong>Find Your Assignment Experts<\/strong><\/p>\n<h3 style=\"text-align: left;\">Get an Excellent\u00a0improvement Assessments Case Study Help<\/h3>\n<p style=\"text-align: justify;\">Casestudyhelp.com is an excellent company of <a href=\"https:\/\/casestudyhelp.com\/case-study-assignment-help.html\"><strong>Improvement Assessments Case Study Help<\/strong><\/a> by writers, who specialize in writing case studies for students, which provides the best kinds of writing in all fields of different studies.<\/p>\n<script type=\"text\/javascript\" charset=\"utf-8\" src=\"http:\/\/w.sharethis.com\/widget\/?wp=6.2.9\"><\/script>","protected":false},"excerpt":{"rendered":"<p>Assessment activity 1 Leading continuous improvement systems and processes The following table maps the assessment activity for this chapter against the element and performance criteria of Element 1 in BSBMGT516 Facilitate continuous improvement. The activity has been designed for all learners to complete. Part Element Performance criteria A 1 All B 1 All &nbsp; Part [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[63],"tags":[6,256,88,13,8],"_links":{"self":[{"href":"https:\/\/casestudyhelp.com\/sample-questions\/wp-json\/wp\/v2\/posts\/1369"}],"collection":[{"href":"https:\/\/casestudyhelp.com\/sample-questions\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/casestudyhelp.com\/sample-questions\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/casestudyhelp.com\/sample-questions\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/casestudyhelp.com\/sample-questions\/wp-json\/wp\/v2\/comments?post=1369"}],"version-history":[{"count":19,"href":"https:\/\/casestudyhelp.com\/sample-questions\/wp-json\/wp\/v2\/posts\/1369\/revisions"}],"predecessor-version":[{"id":3900,"href":"https:\/\/casestudyhelp.com\/sample-questions\/wp-json\/wp\/v2\/posts\/1369\/revisions\/3900"}],"wp:attachment":[{"href":"https:\/\/casestudyhelp.com\/sample-questions\/wp-json\/wp\/v2\/media?parent=1369"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/casestudyhelp.com\/sample-questions\/wp-json\/wp\/v2\/categories?post=1369"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/casestudyhelp.com\/sample-questions\/wp-json\/wp\/v2\/tags?post=1369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}