{"id":1829,"date":"2017-10-19T14:39:26","date_gmt":"2017-10-19T03:39:26","guid":{"rendered":"http:\/\/casestudyhelp.com\/sample-questions\/?p=1829"},"modified":"2018-01-19T17:58:22","modified_gmt":"2018-01-19T06:58:22","slug":"bsbmgt517-operational-management-task-2-case-study-house-angels","status":"publish","type":"post","link":"https:\/\/casestudyhelp.com\/sample-questions\/bsbmgt517-operational-management-task-2-case-study-house-angels\/","title":{"rendered":"BSBMGT517 Operational Management -Task 2: Case Study – House Angels"},"content":{"rendered":"

Week 3<\/strong><\/p>\n

Task 2: Case Study – House Angels ( 15 marks)<\/strong>
\nHouse Angels is a domestic cleaning agency run by 45 year old Sarah Diaz. She is in her fourth
\nmonth of trading and operates from her home office in Brighton. Sarah has worked in a similar
\nbusiness for eight years and when that business closed down and the owner moved interstate, she
\ndecided to set up her own agency. The previous business was run from offices in Camberwell and
\nemployed two full-time and one part-time staffs. At present Sarah has thirteen cleaners on her books
\nand twenty regular clients, most of whom she got through word of mouth. Sarah has figured out she
\nneeds between 100 clients on her books by the end of twelve months in order to reach her cash-flow
\nprojections. She will also need around 50 cleaners if the client level crosses 100.<\/p>\n

Sarah thought hard about the decision to start the business on her own. She certainly had enough
\nknowledge about how to run a cleaning agency from her past work experience. She also had a few
\nideas on how she could improve operations if she was to do it herself. However, she knew that it was
\ngoing to cost a lot in the early stages and decided that initially she could not afford to employ any staff
\nto assist with running the business.
\nDue to her lack of financial resources Sarah chose to start up as a sole trader. All she had to do was
\nregister her business name and get an ABN. Later on down the track, if all things run smoothly, she
\nwill be achieving around $60,000 per month, i.e. $3,000 per client on an average. Her expenses per
\nclient on an average are $2,000 including operational costs such as chemicals, accessories, tools,
\nand staff. Eventually she will register as a proprietary limited company if it grows to 100 clients. She is
\ncurrently considering whether she should extend her business to partnership or corporation or just
\nstay as a sole trader. As a sole trader Sarah’s time is very important as she has to do all the day to
\nday running of the business, as well as going out to meet new clients, run regular advertising
\ncampaigns and see that her customers are happy with the service.<\/p>\n

Step 1: Suggest generic advice to Sarah on her business restructuring considering the expansion. Suggest if she needs to get partners, or more investment, or more staff, or a large operational office. (100 words)<\/p>\n

Step 2: Prepare 5 job duties in designing the Job Description for cleaners<\/p>\n

Step 3: Develop 5 KPIs for her employees (cleaners)<\/p>\n

Step 4: Prepare an induction checklist for the cleaners who will be hired<\/p>\n\n\n\n\n
Checklist items for induction<\/td>\nChecklist items for induction<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Step 5: Prepare a HR operational plan with work allocation with supervisory roles<\/p>\n

Step 6: Develop a common roster template to use for all client sites (You may use scales to
\ndraw tables)<\/p>\n

Step 7: Prepare a list of resource allocation and a monthly budget for her considering the
\nbusiness has reached 100 clients<\/p>\n\n\n\n\n\n
Cost factor<\/td>\nUnit cost<\/td>\nNo. of units<\/td>\nTotal<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Step 8: Analyse the budget and identify approximate profit\/loss that she should have after the
\nexpenses<\/p>\n

Step 9: Develop a contingency plan mentioning what should be her backup plan for extra
\nworkloads or new clients<\/p>\n

Step 10. Prepare a draft letter for Sarah so that she can send to all employees in various site
\nlocations. The letter should advise and encourage supporting individual cleaners and teams to
\neffectively, economically and safely use resources<\/p>\n