{"id":1948,"date":"2017-11-30T01:35:22","date_gmt":"2017-11-29T14:35:22","guid":{"rendered":"http:\/\/casestudyhelp.com\/sample-questions\/?p=1948"},"modified":"2018-01-19T17:21:55","modified_gmt":"2018-01-19T06:21:55","slug":"performance-management-written-or-oral-questions","status":"publish","type":"post","link":"https:\/\/casestudyhelp.com\/sample-questions\/performance-management-written-or-oral-questions\/","title":{"rendered":"Performance Management Written or Oral Questions"},"content":{"rendered":"
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Assessment 2 \u2013 Written or Oral Questions<\/strong><\/h3>\n
You have completed your first round of performance reviews and results are<\/div>\n
mixed. As expected a small percentage of employees are performing well above<\/div>\n
expectations while the majority of employees are meeting expectations. Of<\/div>\n
concern, 10% of your employees are performing below expectations in one of the<\/div>\n
functions.<\/div>\n
(It is up to you to choose a functional area where employees are not meeting<\/div>\n
performance expectations. Functional areas are: customer service, sales,<\/div>\n
assembly, delivery, helpers.)<\/div>\n
Answer the following questions in light of your choice:<\/div>\n
1.<\/div>\n
What methods of formal and informal feedback would you use? How often?<\/div>\n
a.<\/div>\n
Formal Feedback<\/div>\n
(2 marks \u2013 1 marks per suggestion)<\/div>\n
b.<\/div>\n
Informal Feedback<\/div>\n
(2 marks \u2013 1 marks per suggestion)<\/div>\n
2.<\/div>\n
How would you deal with and help the 10% of employees who are not<\/div>\n
meeting performance expectations?<\/div>\n
(6 marks)<\/div>\n
3.<\/div>\n
For the functional area that you selected, what topics could you include<\/div>\n
in a coaching program for employees who are not meeting performance<\/div>\n
expectations?<\/div>\n
(3 marks \u2013 1 mark per suggestion)<\/div>\n
4.<\/div>\n
a.<\/div>\n
How would you track an employee\u2019s performance?<\/div>\n
(4 marks \u2013 1 mark per suggestion)<\/div>\n
b.<\/div>\n
What would you keep records of?<\/div>\n
(4 marks \u2013 1 mark per suggestion)<\/div>\n
5.<\/div>\n
What should you include and discuss in a structured feedback session?<\/div>\n
(6 marks \u2013 2 marks per suggestion)<\/div>\n
6.<\/div>\n
For the selected functional area, complete the following performance<\/div>\n
improvement plan for an employee who is not meeting expectations?<\/div>\n
(12 marks \u2013 6 marks per suggestion)<\/div>\n
Area needing<\/div>\n
improvement<\/div>\n
Proposed<\/div>\n
activity<\/div>\n
SMART Objective<\/div>\n
Evaluation<\/div>\n
7.<\/div>\n
When should you seek help from HR department?<\/div>\n
(4 marks \u2013 2 marks per suggestion)<\/div>\n
8.<\/div>\n
Identify 3 different methods that you would use to acknowledge excellence<\/div>\n
of top performers.<\/div>\n
(3 marks \u2013 1 mark per suggestion)<\/div>\n
9.<\/div>\n
How would you monitor the success of the coaching program?<\/div>\n
(6 marks \u2013 2 marks per suggestion)<\/div>\n
10.<\/div>\n
Briefly describe support programs and services that you could provide to<\/div>\n
employees.<\/div>\n
(4 marks \u2013 2 marks per suggestion)<\/div>\n

\u00a0Assessment 2<\/strong><\/h3>\n
11.<\/div>\n
What is a Disciplinary Action? List 5 different examples of disciplinary<\/div>\n
actions.<\/div>\n
(5 marks \u2013 1 mark per suggestion)<\/div>\n
12.<\/div>\n
What steps should you follow when terminating the services of staffs?<\/div>\n
(6 Marks \u2013 1 mark per step)<\/div>\n
<\/div>\n
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==<\/div>\n
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BSB51915 Diploma of Leadership and Management<\/div>\n
Subject\/module Performance Management<\/div>\n
Assessment method Written or Oral Questions<\/div>\n
Weighting 50%<\/div>\n
Unit of Competency\u00a0 BSBMGT502\u00a0 Manage People Performance<\/div>\n<\/div>\n<\/div>\n