{"id":3185,"date":"2018-04-03T15:13:04","date_gmt":"2018-04-03T05:13:04","guid":{"rendered":"https:\/\/casestudyhelp.com\/sample-questions\/?p=3185"},"modified":"2019-02-11T23:25:28","modified_gmt":"2019-02-11T12:25:28","slug":"level-4-communication-skills-assignment","status":"publish","type":"post","link":"https:\/\/casestudyhelp.com\/sample-questions\/level-4-communication-skills-assignment\/","title":{"rendered":"Level 4 Communication Skills Assignment"},"content":{"rendered":"

Assignment Task<\/span><\/strong><\/p>\n

 <\/p>\n

Unit 4.Name :\u00a0 \u00a0 Communication Skills<\/strong><\/p>\n

Level 4 :\u00a0 \u00a0 15 Credits<\/strong><\/p>\n

Sample Assignment<\/strong><\/p>\n

 <\/p>\n

Assignment<\/strong><\/p>\n

The Older Management Team (SMT) of a local medium sized organization has become aware of communication problems within their organization.\u00a0 Consumers have been complaining of poor service, the Managing Director is shocked to see spelling errors in letters, and now suppliers have refused to deliver further goods until they receive a response to their emails and phone calls about their outstanding invoices.<\/p>\n

You work with a coaching consultancy, Practice Solutions.\u00a0 An experienced colleague, Asha Cumari, has established what the problems are and you have been asked to deliver the proposed solutions.<\/p>\n

You took the following email and attached a statement from Asha.<\/p>\n

Dear XXXXXX<\/strong><\/p>\n

I have recently visited SHDE Holdings and attach my report.\u00a0 Please read this carefully.<\/p>\n

I would like you to complete this project.\u00a0\u00a0 They want a workshop on communication with some training materials (e.g., a manual or hand-outs) plus a report for SMT.\u00a0 Please carry out the following tasks:<\/p>\n

Task 1<\/strong><\/p>\n

Make a formal statement for the senior staff and line handlers at SHDE Holdings. (AC 5.1).\u00a0 You will want to use charts and graphs to show knowledge as relevant (AC 5.3)<\/p>\n

This report should include:<\/p>\n

    \n
  1. The process of communication (AC 1.1) and why communication within organizations is sometimes not effective (AC1.3), giving examples form SHDE Holdings<\/li>\n
  2. The modes of information that should be used for different objects (e.g., letter for regular interaction with customers, telephone call for an explanation of a complicated matter, email for confirmation of detail). Please help this with an assessment of what other companies do and examples of that could apply to SHDE (AC 1.2)<\/li>\n
  3. How organizations portray themselves through their communication. What image does SHDE Holdings currently have?\u00a0 Give an assessment of other organizations and the images they represent through their communications (AC 2.3)<\/li>\n<\/ol>\n

    Task 2\u00a0 <\/strong><\/p>\n

    Design an oral presentation (using presentation software) with supporting notes for the customer-facing team at SHDE Holdings. (AC 4.1, 4.3).\u00a0 Please add:<\/p>\n

      \n
    1. Formal information systems that should be used to interact with customers. Please assess various ways. (AC 2.1)<\/li>\n
    2. A study of the effectiveness of social media to interact with consumers. Please use modern patterns (AC 2.2)<\/li>\n
    3. An evaluation of the impact of individual relationships on information (AC 3.1)<\/li>\n
    4. An assessment of the impact of non-verbal communication on oral communications (AC 3.2)<\/li>\n<\/ol>\n

      Task 3<\/strong><\/p>\n

      Please deliver your presentation to staff at SHDE Holdings represented by XXX (AC 4.2)<\/p>\n

      Task 4<\/strong><\/p>\n

      Please attend a conference with me.\u00a0 Using the written and oral statements from the tasks you have just made, I will want you to:<\/p>\n

        \n
      1. a) Evaluate the effectiveness of your oral performance skills (AC 4.4)<\/li>\n
      2. b) Review your written statement (AC 5.4) including the rules you have used (AC 3.4)<\/li>\n
      3. c) Assess the impact of technology on both oral and written communications (AC 3.3)<\/li>\n
      4. d) Following our discussions, I wish you to produce written documentation from this meeting (AC 5.2)<\/li>\n<\/ol>\n

         <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
        Communication Skills <\/strong><\/td>\n<\/tr>\n
        Unit Aims <\/strong><\/td>\n<\/td>\n<\/tr>\n
        Unit Level <\/strong><\/td>\n4<\/td>\n<\/tr>\n
        Unit code\u00a0 <\/strong><\/td>\nL\/503\/7071<\/td>\n<\/tr>\n
        GLH <\/strong><\/td>\n60<\/td>\n<\/tr>\n
        Credit Value <\/strong><\/td>\n15<\/td>\n<\/tr>\n
        Unit Grading Structure <\/strong><\/td>\nPass<\/td>\n<\/tr>\n
        Assessment Guidance <\/strong><\/td>\nAssignments in accordance with awarding organization guidance<\/td>\n<\/tr>\n
        Learning Outcomes The learner will: <\/strong><\/td>\nAssessment Criteria The learner can: <\/strong><\/td>\n<\/tr>\n
        1 Understand how internal\u00a0\u00a0\u00a0\u00a0 communication takes place within organizations<\/td>\n1.1 Explain the process of communication1.2 Assess the appropriate use of different modes\u00a0 of communication for different purposes1.3 Analyze barriers to effective communication\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 within organizations<\/td>\n<\/tr>\n
        2 Understand how organizations\u00a0 communicate with customers<\/td>\n2.1 Evaluate formal communication systems usedby organizations to communicate with\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 customers2.2 Analyze the effectiveness of using social\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 media to communicate with customers 2.3 Assess the images organizations portray through their communications<\/td>\n<\/tr>\n
        3 Understand the factors that impact\u00a0on the effectiveness of communications<\/td>\n3.1 Assess the impact of personal relationships\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 on effective communications 3.2 Assess the impact of non-verbal communication on oral communications3.3 Assess the impact of technology on oral and\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 written communication3.4 Review the use of conventions in written\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 communications<\/td>\n<\/tr>\n
        4 Be able to present oral information\u00a0\u00a0\u00a0\u00a0 effectively<\/td>\n4.1 Design an oral presentation for a specified\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 audience4.2 Present complex information orally4.3 Use technology to support presentation skills4.4 Assess effectiveness of own communication<\/td>\n<\/tr>\n
        5 Be able to communicate effectively in writing<\/td>\n5.1 Communicate complex information for\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 specific purposes5.2 Document a meeting5.3 Use charts and graphs to convey quantitativedata5.4 Review written communication<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        Fore More Full Details:\u00a0Read More<\/span><\/a><\/b>>>><\/strong><\/a><\/p>\n

        SHDE Holdings Communication Skills & Sample Assessment Task<\/strong><\/h2>\n

        1.0 Introduction<\/strong><\/p>\n

        SHDE is an electrical supplier with regional repair centres and shops.\u00a0\u00a0 The organisation is currently experiencing operational problems that are affecting customer satisfaction.\u00a0 Many of these are outside the scope of this report.\u00a0 Training Solutions has been asked to focus on communication issues both within the company and with suppliers and customers.<\/p>\n

        2.0\u00a0<\/strong>Summary<\/strong><\/p>\n

        SHDE Holding is an electrical company operating locally.\u00a0 They have been established for 10 years.\u00a0 However, it is only in the past 3 years that their market has grown rapidly.\u00a0 Their turnover and payroll have tripled within the last year.\u00a0 It is anticipated to grow by a further 100% within 3 years.<\/p>\n

        They are currently experiencing high levels of customer complaints and staff turnover.\u00a0\u00a0 The communication difficulties exist in all areas and at all levels of the business.<\/p>\n

        Two solutions are proposed: a training session and a report to inform and influence SMT and line managers.<\/p>\n

        3.0 Research method<\/strong><\/p>\n

        During week commencing 15 June, a consultant from Training Solutions spent 3 days at SHDE Holdings.\u00a0 The following research activities were carried out<\/p>\n