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Leadership & Management: Communication Skills Short Assessment Questions
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Q: 1: Short Questions: (20)
- What is the difference between passive and active listening? Give at least one example for each.
- Outline the techniques that help you to listen actively.
- What is the difference between open and closed questions?
- How do open questions help in the conversation?
- What is the difference between verbal and non-verbal probes? Give example for each.
Q: 2: Discuss some probing techniques. (10)