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Operations Management (Project) Case Study Assignment Answers

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Assessment Task Details:

Topic: Operations Management

Document Type: Assignment Help (any type)

Subject: Business

Deadline:*: As Per Required

Number of Words: 5000+

Citation/Referencing Style: Harvard



Assignment 4: Operations Management (Project)

Question 1

Question 1 a

Question 1 b

Question 2 and 3

Project format


Operations Mix Management Questions

Question 1.1. Text book pages (You may use any edition, just check the general index) provided for Heizer and Render (2017) Operations Management –Sustainability and supply chain management

(Application is key to a good result.)

-Queueing -791-803

-Inventory management 525-566

-Service structures 197-250

-Facilities –building, furniture etc… (Layout) 405-444

-Strategy –policy transformation. Management response to inefficiencies. 67-96

-Process mapping -327

-Lean production –673-696

-Batch system –module guide –read

-Demand-pull - systems/

-Staffing –445-478

-False stock-outs and the two-bin system 431

-Bottlenecks 352-356

-Responsible Management

_ Working smart


Question 1.2. pages 251-282

  1. Review the organisation appropriately.
  2. Have knowledge of the 10 (ten) determinants of quality. (Differs for service and product). Research is
  3. How does this impact on the organisation? Negative/positive
  4. Suggest improvements to enhance quality.


Question 2.

-This question requires research into your company or a company of your choice(NETCARE).

-How is Total Quality Management measured in this company? Qualitative/Quantitative or both.

-Costs of quality–Evaluate; High, medium, low etc.256-257 Company of Choice: Netcare Hospital group.


Question 3

Determinants of service quality….There are 10

The questions ask you to analyse these against the backdrop of the case study. Therefore, choose the applicable determinants and apply them accordingly.



Reference ID: #getanswers2001209

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