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Unit 9: Negotiation Techniques Assignment Short Questions and Answers

Important Negotiation Techniques Skills Assignment Questions

 

Words: 2000

 

If you are Seeking Negotiation Techniques Assignments Answers? Get Answer on Unit 9 Negotiation Techniques Assignment Short Questions. Casestudyhelp.com offers Negotiation Techniques Skill Case Study Answers for Students in Australia, UK and the USA. It can assist you in any project, assignment or writing help with its team of 3000+ MBA/PhD Writing Experts. Students throughout the university choose us for their academic support through our 24/7 live chat support.

 

Negotiation

 

Test Your Knowledge

  • Where do these expectations come from?
  • Who wants our service?
  • Why do customers seem so demanding?

Test Your Knowledge:

  • Use the space below to brainstorm some great closing questions.
  • Were you cooperative or competitive?
  • How effective was your approach?
  • Were you satisfied with the outcome? Was your partner?
  • What would you do differently next time?

Test Your Knowledge:

  • What are some examples of these first encounters?
  • What actions would you take to serve these customers?

 

Unit 9: Assignment Questions

Q: 1:    Short Questions:                                                                                              (15)

  1. What is the difference between bartering and negotiating?
  2. Give at least five examples for closing questions.
  3. Outline the key skills of an effective negotiator.
  4. Outline some effective negotiation techniques.
  5. Discuss the stages of the negotiation process.

 

Q: 2:    How would you handle the following situations:                                            (15)

a).  The customer asks a question, and you don’t have a ready answer.

b).  You have to say no to a request.

c).  Your computer has slowed down to a crawl, and the customer is getting irritated.

d).  The customer has unreasonable or even outrageous expectations that you cannot fulfill.

e).  The customer becomes angry for reasons you can or cannot determine.

 

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