You have recently taken over a small team. This is your first role as a team leader and you have been warned by the previous manager that one of your team, Suzie, can be difficult. She a woman in her mid-fifties, has been working in the same role for a number of years, and has applied for the leadership role twice but has been passed over both times. The outgoing manager tells you that he suspects that she will not take well to having you as her new supervisor, particularly given your relative youth.
You spend the first two weeks settling i... More