I am trying to respond to the case study using a Lean/Six Sigma but I am over thinking it and not able to get my thoughts down on paper. Is there any chance that this could be rushed and completed ASAP?   Case Study: Our agents are responsible for triaging sales leads for viability before handing that lead to an advisor. It is the role of the Connection Center to provide the highest quality leads for our sales team. Lately we have seen a decline in our referral rates, and everyone is digging in to their space to look for opportunitie... More