Unit 4.16 Communication Skills for Health and Social Care Management Level 4     15 Credits Sample Assignment   The Context Alpha Home Services consists of a domiciliary care agency, with 78 staff, and four residential care homes each with 35 residents, 20 full time staff and 15 part time staff.  Alpha Home Services are being restructured and this will involve all staff in all settings. The changes will impact on staff and users of services due to a revised staffing and fee structure which will need to be implemented. Staff nu... More