Hospitality and Tourism Management Coursework Help   Assignment Detail:- Number of Words: 1500   This project is based on Unit 1 and 2. You are required to read the case and answer the following questions: Case 1 Hayden was upset about the service received from a front office agent during his check-in process. The agent was rude and did not pay attention to him during the process. This made him feel unwelcomed and dissatisfied. He complained to the Front Office Manager who quickly apologized and indicated that the work... More