Information and Knowledge Management  Discuss how UPS aligned their ICT Strategy (IT/IS) to the organisation’s strategy? Introduction UPS is the acronym for United Parcel Service, the world’s largest fully automated package handling facility in the world. UPS is based in Louisville International Airport.The alignment between IT/IS and business means that both can work together to achieve the organization goals (Tarafdar and Qrunfleh, 2010). The strategic alignment between IS/IT and Organisation The role of information technology in organiz... More