This assignment is designed to enable you to show an understanding of how customers’ expectations of processes, services and products can be met through a company’s operations. It also enables you to describe a business process using the Input, Transformation, Output (ITO) framework and to identify opportunities for process improvements. Assessment You are required to conduct a review of the literature in the subject area of Quality Management. Specifically, how the purpose of quality management systems is to represent and deliver the expectati... More