You are an external change-management consultant. You have been contracted by Fast Track Courier Pty Ltd, a Sydney-based courier company in urgent need of increasing its market share and profitability. In order to satisfy that need, important changes must be made to the way Fast Tract conducts its business. Undoubtedly the changes will affect key segments of Fast Track's workforce. Your job is to figure out how to implement the necessary changes in a way that will have the most positive impact possible on the morale of the workforce.